KeSean Copeland

Summary

Productive Department Supervisor with dedication toward meeting company's expectations and reducing workplace issues. Strong conflict resolution, leadership, money handling and time management expertise. Outstanding computer and software skills.

Overview

19

years of professional experience

Work History

Department Supervisor

Home Depot

Bakersfield, CA

05.2015 - 12.2026

Supervised daily operations to ensure efficient store performance.
Managed team scheduling and delegated tasks among staff members.
Trained new employees on store policies and customer service standards.
Trained employees on various machines like the forklift and reach truck.
Maintained inventory and order fluctuations
Mitigated shrink in a hands on approach
Coordinated delivery of products to customers' homes to ensure timely service.
Problem resolution when it comes to disappointed customers
Oversaw inventory management and restocked shelves as needed.
Monitored sales floor for compliance with visual merchandising guidelines.
Analyzed data to identify areas of improvement within the department.
Organized and completed weekly schedules to ensure each shift was adequately covered.
Developed and implemented departmental policies and procedures.
Monitored sales performance through analysis of sales reports and comparison shopping.
Evaluated current systems and identified opportunities for streamlining processes.
Worked closely with sales associates to complete tasks.
Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
Handled shift overstock, restocking, and inventory control.
Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
Executed targeted merchandising and promotional plans to meet department sales goals.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Balanced workloads to meet targets without overtaxing employees.
Performed opening and closing duties as part of management team and handled cash management.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Utilized excellent math skills to maintain accurate inventory levels.
Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
Grew department's team and technical capabilities with hiring and training of talented individuals.
Developed and implemented strategic departmental plans to achieve company targets.
Analyzed sales data and market trends to adapt strategies and maximize profitability.
Coordinated with suppliers and vendors to negotiate contracts and secure favorable terms.
Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
Monitored inventory levels, ensuring optimal stock and minimizing waste.
Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
Led team meetings to communicate targets, share updates, and gather feedback.
Oversaw merchandising and display efforts, enhancing product visibility and appeal.
Initiated and managed projects aimed at operational improvements and efficiency gains.
Managed daily operations, ensuring efficient workflow and productivity.
Analyzed competitors and market trends to identify opportunities for growth and differentiation.
Coordinated cross-departmental initiatives to improve overall business performance.
Utilized technology and software for inventory management and sales reporting.
Directed and supervised staff performance.
Delegated work to staff, setting priorities and goals.
Trained, managed and motivated employees to promote professional skill development.
Identified appropriate solutions to minimize issues and quickly solve problems.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Evaluated store performance and incorporated feedback to implement improvement plans.
Coached staff on strategies to enhance performance and improve customer relations.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Resolved customer inquiries and escalated issues to management when necessary.
Conducted regular safety inspections to maintain a secure shopping environment.
Collaborated with other departments to enhance overall store efficiency.
Trained employees on new processes or procedures as needed.
Ensured compliance with all safety regulations across the department.
Resolved customer complaints in a timely manner.
Trained and mentored new associates on department policies and procedures.
Addressed employee issues and conflicts to provide input, feedback, and coaching.
Participated in weekly meetings with senior leadership teams to discuss progress.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Conducted performance reviews for staff members.
Provided coaching and mentoring support to team members.
Delegated tasks appropriate to individual employees to provide development opportunities.
Created reports summarizing daily operations for upper-level management review.
Mentored employees in management of complicated sales, complex issues and difficult customers.
Assessed displays for proper stock, checked store organization, and kept aisles clear of obstacles.
Facilitated communication between management, staff, and customers.
Supervised departmental employees, delegating with tasks and responsibilities.
Put together store's large displays.
Organized special events or meetings related to the department's activities.
Taught junior employees proactive strategies to meet operational and sales goals.
Managed inventory and stock levels in coordination with purchasing and receiving department.
Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
Established goals for each team member and monitored progress towards those objectives.
Collaborated with other departments to coordinate activities and resolve issues.
Monitored department operations to ensure productivity standards were met.
Assisted in budget preparation by providing cost estimates for projects.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Oversaw the hiring process, including recruiting, interviewing, and onboarding new employees.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Managed inventory levels of supplies required for daily operations.
Investigated potential problems or discrepancies reported by team members.
Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
Connected with customers to provide assistance and collect feedback to optimize operations.
Implemented strategies to increase efficiency while reducing costs.

Package Handler

FedEx

Rialto, California

05.2018 - 08.2018

Loaded and unloaded packages from delivery trucks and conveyor belts.
Sorted packages by destination to ensure efficient delivery.
Operated material handling equipment to move shipments safely.
Maintained a clean and organized work area for safety compliance.
Collaborated with team members to streamline package processing.
Inspected packages for damage before shipment to maintain quality standards.
Followed safety protocols during package handling and equipment operation.
Assisted in training new employees on standard operating procedures.
Assisted in loading delivery trucks with prepared packages.
Scanned and sorted packages according to destinations and service type using handheld scanner.
Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
Inspected packages for damages or defects and recorded any issues found.
Reported any lost or damaged items to supervisors immediately upon discovery.
Maintained a clean work environment by removing debris from the loading dock area.
Resolved conveyor system issues by clearing jams and blockages.
Loaded completed orders on pallets according to delivery numbers.
Collaborated with team members on tasks such as sorting mail into designated bins.
Picked products using RF scanner to fill orders.
Checked all outgoing shipments to ensure accuracy of contents.
Palletized boxes to increase movement and shipment efficiency.
Ensured compliance with postal regulations regarding hazardous materials handling.
Braced, padded and supported items in packages to prevent shifting and damages.
Protected company inventory by maintaining and organizing storage areas.
Disposed of debris and hazardous materials properly to avoid contamination.
Transported parcels between loading docks, delivery vehicles, and post office facilities.
Monitored package deliveries to ensure timely arrivals at destinations.
Managed inventory levels by tracking incoming and outgoing packages.
Logged packaging activities and filed reports in company databases.
Assembled containers or crates for large shipments using hand tools and power tools.
Assisted in inventory management and stock replenishment activities.
Operated material handling equipment safely to move heavy packages.
Adapted to various environmental conditions in warehouse and outdoor settings.

Mental Health Support Worker

Vista Pacifica Enterprises

Riverside, California

02.2008 - 06.2015

Provided compassionate support to individuals facing mental health challenges.
Assisted clients in developing coping strategies and life skills.
Collaborated with multidisciplinary teams to create personalized care plans.
Facilitated group therapy sessions to promote peer support and engagement.
Monitored client behavior and reported significant changes to supervisors.
Educated clients on mental health resources and community services available.
Maintained accurate documentation of client interactions and progress notes.
Implemented crisis intervention techniques during emergency situations.
Provided emotional and psychological support to clients in crisis situations.
Collaborated with other professionals to coordinate services for clients.
Observed safety protocols when working with potentially violent or suicidal individuals.
Assisted clients with daily living activities such as meal planning, medication management, budgeting.
Assisted clients in developing individualized treatment plans and goals.
Provided transportation assistance for clients who needed help getting to appointments or other necessary locations.
Attended training seminars related to mental health topics such as trauma-informed care, substance abuse.
Developed educational materials for use during group therapy sessions or individual counseling sessions.
Monitored client progress toward meeting goals outlined in their treatment plan.
Facilitated group therapy sessions on topics such as anger management, coping skills, self-esteem.
Conducted assessments of client needs, strengths and resources.
Provided mental health support services to members and families.
Encouraged positive behaviors through rewards systems or incentives programs.
Adhered to ethical standards set forth by professional organizations such as The American Psychological Association.
Responded promptly to crisis calls from clients or family members.
Performed outreach activities within the community to promote mental health awareness.
Assisted clients with conflict resolution strategies and anger management techniques.
Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
Encouraged clients to express feelings and discuss happenings in life to help client develop insight into themselves and relationships.
Promoted independence by assisting and supervising clients while completing daily living activities.
Selected and compiled relevant information and resources for clients to support individuals in overcoming mental and emotional problems.
Adhered to HIPAA confidentiality requirements by safeguarding files.
Utilized evidence-based practices to guide treatment interventions.
Assisted patients in developing life skills for improved independence.
Provided support for individuals struggling with substance abuse in conjunction with mental health issues.
Advocated for patients' rights and access to necessary health care services.
Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
Provided leadership and coordination of various programs using techniques in behavior management and prevention strategies.
Presented social programs to educate community and improve participation in counseling services.

Education

Fairfax High School , Los Angeles, CA

Skills

Team leadership
Inventory management
Visual merchandising
Employee training
Data analysis
Customer relationship management
Operational efficiency
Supplier negotiation
Problem resolution
Effective communication
Performance evaluation
Conflict resolution
Strategic planning
Process improvement
Receiving oversight
Sales growth
Customer relations
Policy enforcement
Leadership
Multi-tasking mastery
Workplace safety
Customer service
Decisiveness
Scheduling expertise
Employee engagement
Problem-solving
Growth planning
Stock management
Workflow optimization
Recovery management
Time management
Process and procedure development
Leadership skills
Interactive communication skills
Stockroom organization
POS systems operations
Performance improvement
Promotions execution

Reasoning
Sales strategies
Staff supervision
Operations
Market analysis
Staff management
Flexible schedule
Workflow coordination
Customer engagement
Motivational leadership
Resource coordination
Departmental rapport
Scheduling
Rules and regulations
Sales reporting
Team supervision
Regulatory standards
Recruiting and hiring
Verbal and written communication
Team building
Sales expertise
Retail
Personnel management
Workforce planning
Negotiation tactics
Decision-making
Consensus building
Staff recruitment
Departmental activities
Goals and performance
Project management
Sales strategy
Work planning and organization
Staff hiring and retention
Safety and security
Risk management
Order processing

Various

Teaching train the associates

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-SiteHybrid

Salary Range

$45000/yr - $200000/yr

Timeline

Package Handler - FedEx

05.2018 - 08.2018

Department Supervisor - Home Depot