Jessica Hopp
Jarrettsville,MD
Summary
Hardworking individual always ready to learn. Currently a nursing student looking for opportunities to ready me for the field. Effective working in fast-paced environments. Top priority is to satisfy customer needs and work with them to solve any problems.
Overview
10
10
years of professional experience
Work History
Ice Cream Maker
Yummi Freeze
01.2014 - Current
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Offered samples of new ice cream flavors to customers.
- Introduced new menu items, sundae toppings, and cone varieties to encourage upselling and add-on purchases.
Food Service Manager
CR Wings
02.2019 - 09.2023
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
Retail Sales Manager
Dollar General
01.2018 - 08.2018
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
Education
Associate of Science - Nursing
Harford Community College
Bel Air, MD06.2025
High School Diploma -
Fallston High School
Fallston, MD06.2018
Skills
- Portion Standards
- Meal Preparation
- Customer Satisfaction
- Illness Prevention
- Maintaining Clean Work Areas
Timeline
Food Service Manager
CR Wings
02.2019 - 09.2023
Retail Sales Manager
Dollar General
01.2018 - 08.2018
Ice Cream Maker
Yummi Freeze
01.2014 - Current
Associate of Science - Nursing
Harford Community College
High School Diploma -
Fallston High School
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