Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Ryder Purtle

Highland,Illinois

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Ice Cream Maker

Dairy Queen Grill & Chill
Highland, IL
04.2023 - 04.2024
  • Maintained accurate records of ingredients used in the production process.
  • Conducted research on customer preferences for flavor combinations and trends in the industry.
  • Cleaned, sanitized, and maintained work areas according to established protocols.
  • Followed strict health and safety guidelines when handling food products.
  • Stocked inventory of supplies needed for making ice cream including mix-ins, sprinkles, sauces.
  • Operated machinery in accordance with manufacturer specifications and company standards.
  • Measured out ingredients accurately according to recipe instructions before mixing into a batch.
  • Troubleshot minor problems with equipment quickly while minimizing disruption to workflow.
  • Trained new employees on proper use of equipment as well as safety procedures related to food handling.
  • Broke down, cleaned and sanitized work stations at end of shift.

Barista

Scooter's Coffee
Highland, Illinois
08.2022 - 10.2023
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ground beans for espresso shots according to individual customer specifications.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Adhered to health department regulations concerning sanitation standards.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Collected payments and provided accurate change.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Described menu items to customers and suggested products based on stated preferences.
  • Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.

Sandwich Artist

SUBWAY®Restaurants
Highland, Illinois
01.2023 - 03.2023
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Greeted customers and provided product knowledge.
  • Operated cash registers to process payments from customers.
  • Maintained cleanliness of work area throughout shift.
  • Stocked shelves with products and supplies.
  • Organized inventory for efficient restocking of products.
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Checked expiration dates on products to ensure freshness of items served to customers.

Education

High School Diploma -

Highland High School
Highland, IL
05-2024

Some College (No Degree) -

Southwestern Illinois College
Belleville, IL

Skills

  • Order Fulfillment
  • Training staff
  • Customer Service
  • Food Safety Regulations
  • Team Collaboration
  • Sanitation Standards
  • Punctual and Dependable
  • Flexible Schedule
  • Ingredients Preparation

Affiliations

  • Art
  • Theatre
  • Madrigal Productions

Accomplishments

  • Student Council Leader of the Year Award
  • President's Excellence in Academics Program Award

References

References available upon request.

Timeline

Ice Cream Maker

Dairy Queen Grill & Chill
04.2023 - 04.2024

Sandwich Artist

SUBWAY®Restaurants
01.2023 - 03.2023

Barista

Scooter's Coffee
08.2022 - 10.2023

High School Diploma -

Highland High School

Some College (No Degree) -

Southwestern Illinois College

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Ryder Purtle