Melissi Grefin
Immokalee,USA
Summary
Diligent professional brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Ice Cream Maker
Dreyer's Grand Ice Cream
Fort Wayne, IN
02.2024 - 05.2024
- Applied advanced math skills when calculating accurate amount for custom orders
- Mastered the art of crafting unique ice cream flavors using a variety of ingredients
- Acquired knowledge of food safety regulations while handling all food items according to health department standards
- Displayed excellent time management abilities when preparing large orders
Picker Packer
Amazon Fulfillment Center
Indianapolis, IN
03.2023 - 05.2024
- Labeled boxes, crates, and other containers accurately.
- Operated pallet jacks, shrink wrap machines, and other equipment as needed.
- Provided assistance in the assembly line when needed.
- Collaborated with colleagues from other departments in order to coordinate efficient workflow processes.
- Operated various material handling equipment such as scanners, conveyors, lifts.
- Ensured all safety protocols were followed during operations in the warehouse.
Kit Assembler
Aerotek Staffing
Indianapolis, IN
06.2023 - 02.2024
- Contract work
- To select correct parts, needed to maintain visual alertness of bin light
- Any items pulled against what's loaded in the data base, accountability is a must for checking lot and also expiration information
- Accurately read finishing instructions and manually assemble kits from loaded instructions
- Maintains required documentations and training file to initiate a suitable audit trail of all self-activities
- Consistent checks on computer screens for potential errors and acceptance of scans
- Decided to be on on-call only for urgent needs on my time off from my other job (started in June 2023) when company is in need of replacement from call-offs
Class A CDL Truck Driver
SC&P Transportation LLC
Jacksonville, FL
10.2021 - 10.2023
- OTR Driver
- Familiarity with DOT rules and regulations related to driver qualifications and licensing requirements
- Proficiently utilized GPS navigation systems for route optimization and tracking
- Inspected vehicles pre/post trips to locate and eliminate potential mechanical problems, and preventive maintenance purposes
- Displayed proficiency in operating a variety of commercial vehicles including van, multi-trailers, box trucks, and tankers
Customer Service Representative
PSCU (Bank)
St. Petersburg, FL
09.2020 - 04.2022
- Provided accurate information regarding bank products and services to customers, including account balances, loan payments, transfers, and deposits.
- Handled customer phone calls, obtaining information, and transferring it to appropriate bank personnel.
- Answered incoming calls promptly and professionally, addressing customer inquiries regarding their financial account with empathy and understanding while maintaining data confidentiality.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Exceeded performance metrics related to call time, quality, and customer satisfaction.
Picker Packer
Amazon Fulfillment Center
Jacksonville, FL
12.2019 - 03.2020
- Received, sorted and processed incoming orders in a timely manner.
- Inspected items for damages prior to shipment.
- Packed items into boxes according to customer requirements.
- Reported any discrepancies between orders and shipments to supervisors.
- Cleaned and maintained warehouse area on a daily basis.
- Prepared shipping labels with appropriate information for each order.
- Operated various material handling equipment such as scanners, conveyors, lifts.
- Ensured all safety protocols were followed during operations in the warehouse.
Certified Nursing Assistant
Hickson Group Home
Jacksonville, FL
02.2018 - 03.2020
- Assisting patients with activities of daily living (ADLs) such as toileting, bathing, grooming, and dressing while maintaining respect for patient privacy and dignity
- Recording and monitoring vital signs such as oxygen levels, pulse rates, temperature, and blood pressure
- Repositioning and turning patients to provide bedside care in order to prevent bedsores
- Assisting with medical procedures under the supervision of nurses or doctors
- Ensuring patient safety and comfort by maintaining a clean and organized patient environment
Contract Processor
Cigna HealthPlan Services, Inc
Tampa, FL
11.2016 - 02.2018
- Processed a high volume of transactional requests within tight deadlines
- Translate and Interpret documents (from English to Haitian Creole)
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
- Resolved escalated issues from customers that were beyond standard protocols or procedures
- Used company software to analyze customer coverage needs, add/removing dependent, reinstating/termination health coverage
Scheduler/Customer Care Associate
Humana KEYSTAFF STAFFING
St. Petersburg, FL
05.2017 - 12.2017
- Met performance goals and call center metrics in fast-paced performance setting
- Get transfer calls for non-English speaking Haitian clients
- Schedule appointment For Humana clients with Nurse Practitioners
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Analyzed high call volume and average call time to monitor Customer Service Representative performance and productivity
Education
Associate in Science (A.S.) - Accounting and Information Systems
Florida State College of Jacksonville
Jacksonville, FL12.2026
Certificate of Completion - C.N.A
Acumen C.N.A Training Center
Jacksonville, FL09.2023
Home Health Aide -
Advanced Health Care Institute
Tamarac, FL08.2022
CDL: Class A -
Metropolitan Trucking
Miami, FL10.2021
High School Diploma -
Immokalee High School
Immokalee, FL05.2014
Skills
- Multilingual
- Translation and Interpretation
- HIPPA Compliance Regulation
- Compassionate Care
- Patient Care
- Communication Skills
- Adaptability
- Vital Signs Monitoring
- Medical Documentation
- Assistance with Mobility
- Medication Administration
- Patient Relationship Building
- Emergency Response
- Infection Control
- Decision-Making
- Transportation safety
- Shipment Palletization
- Warehouse Organization
- Inventory Tracking
- Heavy Equipment Operation
- Order Preparation
- Order Fulfillment
- Quality Control
- Material Handling
- Damage Reports
- Microsoft Excel
- Sorting and Labeling
- Picking and Packing
- Safety Training
- Heavy Lifting
- Able to lift and carry 50 lbs
- Problem-Solving
- Barcode scanning
- Hazardous Materials Handling
Certification
- CNA License
- CDL CLASS A (License)
- Home Health Aide (75 Hours Class) Certificate of Completion
- HIPAA Regulation & Residents Rights
- Bloodborne Pathogen Certificate
- Alzheimer's Disease Level 1 & 2 Certificate
- OSHA (2 HOURS) / HIV/AIDS (2 HOURS) / INFECTION CONTROL (2 HOURS) CERTIFICATES
- DOMESTIC VIOLENCE (2 HOURS) / ELDERLY ABUSE & NEGLECT (2 HOURS) CERTIFICATE
- ASSISTING WITH SELF-MEDICATIONS (2 HOURS) CERTIFICATE
- C.N.A Certificate of Completion
- First Aid/CPR
References
References available upon request
Timeline
Ice Cream Maker
Dreyer's Grand Ice Cream
02.2024 - 05.2024
Kit Assembler
Aerotek Staffing
06.2023 - 02.2024
Picker Packer
Amazon Fulfillment Center
03.2023 - 05.2024
Class A CDL Truck Driver
SC&P Transportation LLC
10.2021 - 10.2023
Customer Service Representative
PSCU (Bank)
09.2020 - 04.2022
Picker Packer
Amazon Fulfillment Center
12.2019 - 03.2020
Certified Nursing Assistant
Hickson Group Home
02.2018 - 03.2020
Scheduler/Customer Care Associate
Humana KEYSTAFF STAFFING
05.2017 - 12.2017
Contract Processor
Cigna HealthPlan Services, Inc
11.2016 - 02.2018
- CNA License
- CDL CLASS A (License)
- Home Health Aide (75 Hours Class) Certificate of Completion
- HIPAA Regulation & Residents Rights
- Bloodborne Pathogen Certificate
- Alzheimer's Disease Level 1 & 2 Certificate
- OSHA (2 HOURS) / HIV/AIDS (2 HOURS) / INFECTION CONTROL (2 HOURS) CERTIFICATES
- DOMESTIC VIOLENCE (2 HOURS) / ELDERLY ABUSE & NEGLECT (2 HOURS) CERTIFICATE
- ASSISTING WITH SELF-MEDICATIONS (2 HOURS) CERTIFICATE
- C.N.A Certificate of Completion
- First Aid/CPR
Associate in Science (A.S.) - Accounting and Information Systems
Florida State College of Jacksonville
Certificate of Completion - C.N.A
Acumen C.N.A Training Center
Home Health Aide -
Advanced Health Care Institute
CDL: Class A -
Metropolitan Trucking
High School Diploma -
Immokalee High School
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