Jessica Hoskins
Largo,FL
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
20
20
years of professional experience
Work History
Customer Services Associate/Shift Lead
Walgreens
Clearwater, Florida
01.2021 - Current
- Educated staff on organizational mission and goals to help employees achieve success.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Responded to and resolved customer questions and concerns.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Completed store opening and closing procedures and balanced tills.
Police Records Specialist
Clearwater Police Department
Clearwater, FL
01.2019 - 01.2021
- Reduced response times to public inquiries by efficiently processing requests for incident reports, background checks, and other relevant documents.
- Developed strong working relationships with external stakeholders such as insurance companies, resulting in smoother processing of claims involving police reports.
- Participated in ongoing professional development opportunities to stay informed about industry best practices and emerging trends in law enforcement record keeping.
- Assisted detectives with investigations by providing accurate and up-to-date records on suspects, witnesses, and victims.
- Supported court proceedings by accurately compiling subpoenaed materials and ensuring prompt delivery to legal representatives.
- Submitted evidence to supervisors, crime labs or court officials for legal proceedings.
- Improved interdepartmental communication through regular liaison with other law enforcement agencies regarding shared cases or pertinent information.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
Communication Operator
Wyndham Grand Hotel Clearwater Beach
Clearwater Beach, FL
01.2019 - 09.2019
- Monitored call queues and worked quickly to answer and resolve inquiries within target time frames.
- Writing Wyndham Grands' interdepartmental newspaper.
- Handled emergency situations calmly and professionally, coordinating with relevant hotel staff to resolve issues swiftly and effectively.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Processed customer calls by accurately logging all pertinent information.
- Collected personal information from customers to accurately document requests.
- Contributed to higher guest satisfaction scores through effective communication and problem-solving skills.
- Kept up-to-date on hotel events and promotions, enabling accurate information dissemination to callers upon request.
- Ensured accurate record-keeping of all calls received, facilitating improved data analysis for future improvements in service quality.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Operated switchboard and routed incoming calls to appropriate departments.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Maintained accurate records of calls placed and received.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Connected callers with appropriate professional, department, or business.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Provided exceptional customer service to hotel guests by promptly addressing any issues that arose during their stay.
- Worked closely with front desk staff to confirm guest reservations and provide assistance when needed, fostering teamwork across departments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Strengthened communication skills through regular interactions with others.
- Cultivated interpersonal skills by building positive relationships with others.
Police Constable
Metropolitan Police Service
London, England
01.2004 - 01.2018
- Handled citation and traffic violation paperwork.
- Promoted safe driving conditions by quickly identifying and removing disabled vehicles and obstructions from roadways.
- Managed crime scenes to protect personnel and preserve evidence.
- Contributed to multi-agency task forces targeting specific criminal activities, increasing overall effectiveness against organized crime groups.
- Determined appropriate course of criminal prosecution by analyzing and evaluating information.
- Booked suspects into custody by processing mug shots and fingerprints.
- Protected life and property through enforcement of regulations and laws.
- Monitored criminal activity in community to identify suspicious activity.
- Reported deficient streetlights, signs and road surfaces to keep residents safe.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Provided testimony in court proceedings.
- Performed background checks using various databases and resources, ensuring informed decisions were made during hiring processes or licensing approvals.
- Conducted searches of individuals, vehicles and premises.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Coordinated responses to natural disasters or large-scale emergencies alongside other first responders, mitigating potential harm to civilians or property damage.
- Provided crime prevention suggestions and recommendations.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Obtained information from arrested subjects to conduct debriefings.
- Assisted in special investigations and crime prevention programs.
- Thoroughly analyzed criminal information and processed crime scenes.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Prepared and submitted incident reports regarding police activities and investigations.
- Managed traffic control at accident scenes, ensuring public safety while minimizing congestion-related delays.
- Enhanced public safety by conducting regular patrols and responding to emergency calls.
- Responded to emergency calls to provide assistance to citizens in need.
- Performed general patrol services and provided traffic control.
- Checked vehicle equipment for proper functioning prior to use.
- Confronted and resolved emergency and non-emergency situations.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Monitored traffic violations, issuing citations as necessary.
- Assisted victims of crime by providing support services referrals and acting as liaison between them and other agencies involved in their cases.
- Sorted, organized, and eliminated tips on daily basis to keep open investigations moving forward.
- Collaborated with fellow officers for successful crime prevention and resolution efforts.
- Assessed potential threats during high-profile events such as parades or sporting matches, enabling efficient deployment of resources for maximum security coverage.
- Developed strong communication and organizational skills through working on group projects.
- Passionate about learning and committed to continual improvement.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Provided professional services and support in dynamic work environment.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Delivered services to customer locations within specific time frames.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
Education
Higher National Diploma - Hotel, Catering and Institutional Management
City College Norwich
Norwich, Norfolk, United Kingdom05.1999
Skills
- Exceptional telephone etiquette
- Good Judgment and Decision Making
- Customer Service
- Office Management
Timeline
Customer Services Associate/Shift Lead
Walgreens
01.2021 - Current
Police Records Specialist
Clearwater Police Department
01.2019 - 01.2021
Communication Operator
Wyndham Grand Hotel Clearwater Beach
01.2019 - 09.2019
Police Constable
Metropolitan Police Service
01.2004 - 01.2018
Higher National Diploma - Hotel, Catering and Institutional Management
City College Norwich