Jessica Hough
Baltimore,Maryland
Summary
Medical Assistant with extensive experience in direct patient care and medical office management. Proven track record of achieving high patient satisfaction through effective communication and interpersonal skills. Strong commitment to regulatory compliance and practice standards. Skilled in building trust and rapport with patients to enhance their healthcare experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dialysis Technician
DaVita
BALTIMORE, MD
04.2025 - Current
- Operated dialysis machines to deliver patient care effectively.
- Monitored vital signs during treatments, adjusting fluid removal rates as necessary.
- Educated patients on conditions and dialysis procedures to foster understanding.
- Maintained cleanliness of dialysis station, ensuring a sterile environment.
- Administered medications under supervision to optimize patient health during treatments.
- Safely transported and positioned patients for treatment, enhancing comfort and safety.
- Responded to emergencies during dialysis sessions, ensuring prompt management and care.
- Established rapport with patients, delivering compassionate support throughout treatment.
Certified Clinical Medical Assistant (PRN)
YOUR FAMILY MEDICAL
BALTIMORE, MD
02.2024 - Current
- Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
- Prepared patients for procedures to ensure comfort and safety.
- Followed up on patient appointments; improved attendance rates.
- Collected patient information for accurate record keeping.
- Cleaned examination rooms after each use; upheld hygiene standards.
- Provided vital assistance during medical emergencies, ensured timely intervention.
- Participated in staff training sessions; expanded knowledge base.
- Maintained patient confidentiality by adhering to data protection regulations.
- Organised patient files for easy access and reference by doctors.
- Assisted with patient examinations for efficient healthcare delivery.
- Conducted basic laboratory tests, aided in quick diagnosis and treatment plans.
- Assured infection control by sterilising instruments properly.
- Performed administrative tasks, improved office efficiency.
- Streamlined appointment scheduling with efficient use of practice management software.
- Facilitated referrals from primary care providers to specialists for further testing or treatment options.
- Performed patient intake, including taking vital signs and medical histories.
Office Manager
BOA FINACING CORPORATION
BALTIMORE, MD
02.2023 - Current
- Supervised staff members, organized schedules, and delegated tasks effectively.
- Distributed trucking and medical supplies to ensure timely delivery.
- Resolved customer inquiries promptly while fostering positive client relationships.
- Coordinated meetings, conferences, travel arrangements, and departmental activities efficiently.
- Managed front desk operations, greeting visitors and directing them appropriately.
- Monitored inventory levels and placed orders as necessary to prevent shortages.
- Assisted in budget development for departmental expenses, ensuring financial accountability.
- Administered payroll system accurately, eliminating errors in payment cycles.
Medical Assistant
Actalent staffing
BALTIMORE, MD
03.2024 - 03.2025
- Ensured cleanliness of examination rooms by adhering to strict hygiene protocols.
- Organized and updated medical records, streamlining patient intake processes.
- Provided compassionate care to prepare patients for procedures and reduce anxiety.
- Accurately administered treatments, contributing to optimal patient recovery.
- Calmly managed emergencies, placing priority on patient safety at all times.
- Diligently sterilized medical instruments, mitigating infection risks effectively.
- Enhanced healthcare services through collaboration with nursing team.
- Facilitated smooth clinic operations by meticulously tracking appointments.
- Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
Medical Assistant /Medical Administrative Assistant
Johns Hopkins University
BALTIMORE, MD
08.2022 - 02.2023
- Conducted patient interviews to collect health history and vital signs.
- Operated x-ray and electrocardiogram (EKG) for diagnostic testing.
- Prepared treatment rooms for patient examinations, ensuring cleanliness and readiness.
- Scheduled appointments and verified times with patients, managing chart preparation.
- Maintained inventory of supplies and equipment to ensure operational efficiency.
- Assisted administrative staff during peak hours by handling general office duties.
- Greeted patients warmly, enhancing overall experience during visits.
- Streamlined back office processes to minimize patient wait times.
Personal Care Assistant
Helping Hands Assisted living
Hague, VA
12.2007 - 07.2022
- Promoted from volunteer to care assistant in 2007, advancing to Tech and Administrative Assistant roles by 2015.
- Coordinated care with healthcare professionals to improve patient outcomes.
- Operated dialysis machines, ensuring proper functionality during treatments.
- Measured and documented pre- and post-dialysis vital statistics for monitoring purposes.
- Maintained accurate records of client care activities using computerized systems.
- Entered data into spreadsheets via Microsoft Excel, enhancing accuracy and efficiency.
- Managed office phone lines, directing messages to appropriate team members.
- Assisted patients with personal care tasks, including bathing, grooming, and dressing.
Education
MEDICAL ASSISTANT APPRENTICESHIP -
John's Hopkins University
Baltimore02.2023
CERTIFIED NURSING ASSISTANT -
IT WORKS LEARNING
Baltimore, MD06.2020
Multi Skilled Medical Tech - CNA, GNA, EKG and Phlebotomy
Baltimore City Community College
Baltimore01.2010
Skills
- Vital signs assessment
- Team collaboration
- Injection administration
- Laboratory test oversight
- CPR and first aid
- Patient intake
- Completing insurance forms
- Prescription refills
- Specimen labeling
- Medical billing and coding
- Patient triage
- EKG administration
- Immunization administration
- Calm and level-headed under duress
- Reliable transportation
- Blood drawing
- Vaccine administration
- Infection control
- Customer service
- Dialysis operation
- Appointment scheduling
- Patient assessments
Certification
- CMAA CERTIFIED (NHA)
- CCMA CERTIFIED (NHA)
- BLS
- Active Driver's License
- TWIC Card Holder
References
References available upon request.
Timeline
Dialysis Technician
DaVita
04.2025 - Current
Medical Assistant
Actalent staffing
03.2024 - 03.2025
Certified Clinical Medical Assistant (PRN)
YOUR FAMILY MEDICAL
02.2024 - Current
Office Manager
BOA FINACING CORPORATION
02.2023 - Current
Medical Assistant /Medical Administrative Assistant
Johns Hopkins University
08.2022 - 02.2023
Personal Care Assistant
Helping Hands Assisted living
12.2007 - 07.2022
MEDICAL ASSISTANT APPRENTICESHIP -
John's Hopkins University
CERTIFIED NURSING ASSISTANT -
IT WORKS LEARNING
Multi Skilled Medical Tech - CNA, GNA, EKG and Phlebotomy
Baltimore City Community College