Jessica Howard
Hephzibah,GA
Summary
Reliable Quality Control Specialist with abilities in blueprint interpretation, operations monitoring and quality control inspections. Outstanding communication, active listening, and organizational talents. Physically fit and adaptable with the capability to work in various work environments.
Experienced Quality Control Analyst with demonstrated track record of improving products and procedures by leveraging hands-on inspections, testing methods and data analysis. Disciplined professional with systematic approach to Quality. Applies excellent attention to detail and critical reasoning to successfully conduct experiments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Sales Associate
Dollar General
10.2025 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Created and maintained safe and secure work environments for employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Handled team member cash outs, reported discrepancies and maintained precise financial records.
Quality Inspector Team Leader
Morgan Thermal Ceramics
04.2021 - 10.2025
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
- Monitored production operations for compliance with specifications and promptly reported defects.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Identified and helped resolve non-conforming product issues.
- Recorded defects and coordinated issue resolution with development team and functional leads.
- Collected samples during production and tested randomly to determine in-process product quality.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Utilized gauges, tools and equipment to complete in-depth assessments.
- Perform dimensional, visual, surface roughness, and paint thickness inspections on parts, subassemblies, fabrications, assemblies, and complete systems.
- Verify product conformance to engineering drawings, specifications, and quality requirements
- Document inspection results and record accept/reject dispositions in business systems
- Enter and track non-conforming material in quality logs and databases
- Communicated with production team members about quality issues.
- Completed precise measurements using special tools.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Advised and led process improvement team with deliberation, leadership and strategic planning.
Packer/Picker
Ferrara Candy Company
06.2018 - 07.2021
- Assisted with quality and production process improvements to support new packaging initiatives.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Proved successful working within tight deadlines and a fast-paced environment.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Monitored packaging machinery to make needed adjustments.
- Re-packaged damaged or incorrectly packaged items.
- Recorded product, packaging and order information on specified forms.
Customer Service Representative
Teleperformance
09.2016 - 04.2018
- Answered over 150 billing questions a day
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other information such as addresses and phone numbers.
- Place or cancel orders.
Education
Associate of Science - Business Administration
Virginia College
Augusta, GA05-2016
High School Diploma Or GED -
Hephzibah High School
Hephzibah, GA05-2010
Skills
- Friendly, positive attitude
- Customer service
- Microsoft word, Excel, and Outlook Software Proficiency
- Teamwork and collaboration
- Flexible and adaptable
- Team management
- Attention to detail
- Data entry
- PPE use
- TipQA, Oracle, and EFIFR
- Experience ensuring parts and assemblies comply with engineered drawings, work instructions, and applicable military or commercial standards
- Emergency response
- Conflict resolution
- Financial records oversight
- Staff training and development
- Inspection documentation
- Safety procedures
- Blueprint interpretation 2D and 3D
- Reporting and analysis
- Measurement techniques
- Surface Plate
- Height gauge
- Digital Calipers
- Ring/Pin gauges
- ISO standards
- Safety protocols
- Material testing
- Blueprint reading
- Test equipment operation
- Equipment calibration
- Training and mentorship
Accomplishments
- Documented and resolved audits correctly which led to promotion to Team Lead.
- Achieved Reward points by upholding the company policies in Quality with accuracy and efficiency.
Certification
OSHA
Additional Information
- Communication
- Customer service
- Problem-solving
- Time management
- Leadership
- Typing/Word processing
- Systems administration
- Spreadsheets
- Email management
- Computerized Accounting
- Attention to detail
- Collaboration
- Patience
- Research
- Asking questions
- Note-taking
- Organization
- Punctuality
- Verbal/Non-verbal communication
- Active listening
- Constructive criticism
- Interpersonal communication
- Public speaking
- Written communication
Timeline
Lead Sales Associate
Dollar General
10.2025 - Current
Quality Inspector Team Leader
Morgan Thermal Ceramics
04.2021 - 10.2025
Packer/Picker
Ferrara Candy Company
06.2018 - 07.2021
Customer Service Representative
Teleperformance
09.2016 - 04.2018
Associate of Science - Business Administration
Virginia College
High School Diploma Or GED -
Hephzibah High School