Jessica Hrpel
University Place,WA
Summary
Results-oriented professional bringing extensive experience in management consistently delivering operational excellence and strategic growth. Proven track record of fostering team collaboration and implementing effective solutions to meet evolving business needs. Known for strong leadership adaptability and commitment to achieving outstanding results.
Overview
17
17
years of professional experience
Work History
Area Director
Dungarvin
03.2021 - Current
- Oversees all aspects of the Community Protection, Dialectical Behavior Therapy, and Complex Needs Program.
- Supervises in house CBC's and collaborates with NCO around reimbursement from DDCS and other rep-payees as well as other aspects of financial. (MyMoney, Smartdata, Elon)
- Manages the oversight for the Tacoma office. I.e. Receptionist, IT, QA supports, Training Dept., Clinical and the Maintenance crew.
- Works in tandem with the clinical team
- Systems Implementation
- Directed operational strategies to enhance service delivery across multiple locations.
- Implemented quality assurance measures to ensure compliance with industry standards.
- Oversaw budget management, optimizing resource utilization for increased efficiency.
- Facilitated communication between stakeholders to align organizational goals with client needs.
- Led training initiatives to develop staff competencies and improve client outcomes.
- Analyzed performance metrics to drive program improvements and resource allocation.
- Cultivated partnerships with community organizations to expand service offerings.
- Resolved complex issues by employing strategic problem-solving techniques and team collaboration.
- Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
- Monitored regional performance metrics, providing timely feedback and implementing corrective actions when necessary to ensure goals were achieved consistently across all locations.
- Increased revenue growth with the implementation of innovative marketing strategies and sales techniques.
- Performed audits to reduce and control loss and meet internal audit and compliance objectives.
- Achieved higher employee retention rates by implementing effective team-building initiatives and employee development programs.
- Established strong relationships with key stakeholders, improving client satisfaction and driving repeat business.
- Created a culture of accountability among staff members by setting clear expectations regarding job responsibilities and performance goals consistent with company values.
- Enhanced communication between departments, fostering collaboration and cross-functional teamwork to achieve company objectives.
- Reduced operational costs through careful budget management and resource allocation optimization.
- Coordinated cross-department projects to drive innovation and continuous improvement throughout the organization.
Program Director
AACRES Supported Living
09.2015 - 03.2021
- Director over Community Protection from 8/28/2017 to 3/14/2021
- Director over Cornerstone (DBT) 9/20/15-1/1/2017
- Participated in Treatment Team Meeting with individuals, DDA, Guardians, and SOTP Therapist
- Reviewed Incident reports and monthly documentation
- Reviewed Fire safety drills
- Verified EBT Ledgers
- Hosted Compliance meeting with my internal team
- Help implement new COVID Guideline for our agency
- Reviewed high needs cases
- Collaborated with Schedulers to ensure accurate schedules and ratios were being completed
- Completed Rate Setting with DDA Resource Case manager for Tier levels for staffing
- Implemented trainings needed for new systems, protocols or policies.
- Created Curriculum for new infrastructure of Program Coordinators and Team Coordinators.
- Supported programs with Plan writing, client incident processing, and new referral intakes
Lead
Adapt LSR (AACRES)
09.2015 - 03.2021
- Collaborates with the Program Supervisor on schedules and ensuring ratios were met
- Worked closely with QA on environment modifications
- Implement Activity schedules and menu planning for consistency and stabilization
- Trained staff on engagement
Foster Parent
DCYF in Pierce County
09.2015 - 03.2021
- Foster 3 children, starting age 6-16.
- Completed required training and on-going CE’s to maintain license to foster
- Collaborated with the school to obtained resource such IEP or 504 plan for the children.
- Ensured all medical and dental appointment were scheduled and attended.
- Obtain therapy resource for the children while in my home
- Obtain home therapy for high behavioral children.
DSP/Crisis Lead/Program Supervisor
AACRES
01.2009 - 09.2015
- Responded and implemented staff training on responses to behaviors
- Completed environment and internal QA audits in the Cornerstone homes
- Attended medical appointments with individuals
- Processed medical paperwork, followed up with physician recommendations and specialist referrals
- Help with medication administration
- Help create community inclusion opportunity with our individuals
- Collaborated with DBT team on Staff training to DBT curriculum
Education
High School Diploma -
Pierce College
06-2006
Skills
- Effective communication with family, DDA, and other entities working with our agency
- Very detailed and organized
- Able to work in fast pace environment
- Strong Advocate
- Staff training and development
- Team management
- Operations management
- Technical skills (ie Excel, Microsoft, THERAP, QuickMar, Powerpoint)
- Operational efficiency
- Task delegation
- Project management
Accomplishments
Was selected to attend ADS in September 2025. This opportunity equipped me with greater knowledge of leadership and strategic thinking within our business. I was able to experience networking with internal partners and gain knowledge of other service lines within Dungarvin. This allows for a fresh perspective when returning to areas for improvement and stretching my abilities for growth. Also, built a business proposal and was able to present to a board of members from Dungarvin
Timeline
Area Director
Dungarvin
03.2021 - Current
Program Director
AACRES Supported Living
09.2015 - 03.2021
Lead
Adapt LSR (AACRES)
09.2015 - 03.2021
Foster Parent
DCYF in Pierce County
09.2015 - 03.2021
DSP/Crisis Lead/Program Supervisor
AACRES
01.2009 - 09.2015
High School Diploma -
Pierce College