Jessica Huerta
Sunnyvale,CA
Summary
Quality-driven Operation Manager focused on keeping business agile and efficient in changing market conditions. Offering five years of vast experience hiring and training staff, optimizing workflows and increasing team productivity. Diplomatic and motivational leader with good relationship-building and decision-making abilities. Service-oriented general manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
9
9
years of professional experience
Work History
Manager
Flights
Burlingame, CA
01.2024 - Current
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Assisted in setting up the bar for service shift.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed annual goals for each department based on market trends and competitor analysis.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
General Manager
Stack
Redwood City, CA
09.2017 - 01.2024
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Met with each associate to establish realistic monthly sales goals.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Set sales and profit goals and implemented plans to correct performance deficiencies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Server
Pacific Catch
Campbell, CA
03.2023 - 12.2023
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Server
Ill Fornaio
Santa Clara, CA
12.2016 - 07.2018
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Served food and beverages to patrons and confirmed complete orders.
Server
Mayfield
Palo Alto, CA
02.2015 - 10.2017
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Cleaned tables and chairs to prepare dining area for next customers.
- Provided exceptional service to high volume of daily customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Education
Master of Accountancy - Accounting
Foothill College
Los Altos, CABusiness Administration And Management
College of San Mateo
San Mateo, CASkills
- Customer Service Management
- Policies and Procedures Implementation
- Inventory Management
- Maintaining Compliance
- Staff Training
- Mathematical Calculation and Reasoning
- Sales Tracking
- Budget Development and Management
- Staff Management
- Employee Motivation
- Budget Control
- Multi-Unit Operations Management
- Financial and Cash Flow Analyses
Languages
English
Full Professional
Spanish
Professional
Accomplishments
- Cut inventory by more than half and improved on-time delivery to 27% by 18%.
- Cut company operating budget by $65,723.79 through $56,585.30.
- Negotiated with vendors, saving company $26,100 annually.
Timeline
Manager
Flights
01.2024 - Current
Server
Pacific Catch
03.2023 - 12.2023
General Manager
Stack
09.2017 - 01.2024
Server
Ill Fornaio
12.2016 - 07.2018
Server
Mayfield
02.2015 - 10.2017
Master of Accountancy - Accounting
Foothill College
Business Administration And Management
College of San Mateo
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