Jessica Hughes
Baton Rouge,LA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
18
18
years of professional experience
Work History
Internet Sales Coordinator
Ascension Honda
Gonzales, US
10.2023 - 06.2024
- Identifying sales leads with new and existing customers
- Answering phone calls, maintaining client relationships, addressing customer concerns, setting appointments
- Making outbound calls to potential customers that may include some cold calling and targeting the customers needs
- Discussing strategies that lead to a target goal each month
Area Sales Manager/Store Manager/Sales Rep
Boost Mobile
Baton Rouge, US
09.2018 - 10.2023
- Greet every customers entering the store to ascertain what each customer wanted and needed
- Managed a team of sales representatives in order to achieve maximum results.
- Provided training and guidance on product knowledge, selling techniques and customer service.
- Maintained relationships with existing clients to ensure their satisfaction with products and services offered.
- Hired and motivated high-performing sales team.
- Maintained cleanliness and presentation of stock room and front of store
- Assist customers in person and via telephone
- Answered product questions with up-to-date knowledge of sales and store promotion
- Operate a POS system to itemize and complete an average daily amount of purchases
- Always recommend alternative items if product is out of stock
- Trained and developed new associates on POS system, plans, promos and key sale tactics
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
Sales Store Manager
CellTouch of La, LLC. - MetroPCS Authorized Dealer
Baton Rouge, US
10.2013 - 08.2018
- Greeted customers entering the store to ascertain what each customer wanted and needed
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Maintained cleanliness and presentation of stock room and front of store
- Politely assisted customers in person and via telephone
- Answered product questions with up-to-date knowledge of sales and store promotion
- Operated a POS system to itemize and complete an average daily amount of purchases
- Recommended alternative items if product was out of stock
- Trained and developed new associates on POS system and key sale tactics
- Reported to the area manager regarding all store and staff issues
- I received Employee of the year in 2014
Store Manager/Sales Manager
Lighthouse Louisiana
Baton Rouge, US
04.2016 - 08.2017
- Greet customers entering the store to ascertain what each customer wants and need based on their eye disease or low vision
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Maintained cleanliness and presentation of stock room and front of store
- Receive in inventory
- Politely assisted customers in person and via telephone
- Answered product questions with up-to-date knowledge of sales
- Recommended alternative items if product was out of stock
- Balance store deposits and money
- Bank Runs
- Computer Proficient
- Management Skills
- Excellent Customer Service Skills
Front Desk Receptionist
Mirror Group, LLC.
Baton Rouge, US
05.2006 - 11.2012
- Greeted numerous visitors, including vendors and interview candidates
- Screened all visitors and directed them to the correct employee or office
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
- Established a QuickBooks accounting system to reflect accurate financial records
- Maintained a clean reception area, including lounge and associated areas
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Education
HIGH SCHOOL DIPLOMA -
BROADMOOR HIGH SCHOOL
Baton Rouge, LABUSINESS ADMINISTRATION -
DILLARD UNIVERSITY
New Orleans, LABUSINESS -
BATON ROUGE COMMUNITY COLLEGE
Baton Rouge, LASkills
- Customer Service Skills
- Cash Handling
- Active Listening
- Attention to Detail
- Multitasking
- Receptionist
- Management
- Customer Relationship Management
- Inventory Management
- Problem-Solving
- Effective Communication
- Written Communication
- Excellent Communication
- Sales
- Phone etiquette
- Telecommunication
- Office experience
- Time management
- Cold Calling
- CRM Software
- Microsoft Office
- Computer skills
- Customer support
- Organizational skills
- Microsoft Outlook
- Leadership
Additionalinformation - Skillsandabilities
- Quick Learner
- People and Goal Oriented
- Effective Time Management
- Positive and Upbeat
- Attention to Detail
- Exceptional Communication Skills
- Exceptional Telephone Etiquette
- Excellent Work Ethic
Timeline
Internet Sales Coordinator
Ascension Honda
10.2023 - 06.2024
Area Sales Manager/Store Manager/Sales Rep
Boost Mobile
09.2018 - 10.2023
Store Manager/Sales Manager
Lighthouse Louisiana
04.2016 - 08.2017
Sales Store Manager
CellTouch of La, LLC. - MetroPCS Authorized Dealer
10.2013 - 08.2018
Front Desk Receptionist
Mirror Group, LLC.
05.2006 - 11.2012
HIGH SCHOOL DIPLOMA -
BROADMOOR HIGH SCHOOL
BUSINESS ADMINISTRATION -
DILLARD UNIVERSITY
BUSINESS -
BATON ROUGE COMMUNITY COLLEGE