Summary
Overview
Work History
Education
Skills
Additionalinformation - Skillsandabilities
Timeline
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Jessica Hughes

Baton Rouge,LA

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

18
18
years of professional experience

Work History

Internet Sales Coordinator

Ascension Honda
Gonzales, US
10.2023 - 06.2024
  • Identifying sales leads with new and existing customers
  • Answering phone calls, maintaining client relationships, addressing customer concerns, setting appointments
  • Making outbound calls to potential customers that may include some cold calling and targeting the customers needs
  • Discussing strategies that lead to a target goal each month

Area Sales Manager/Store Manager/Sales Rep

Boost Mobile
Baton Rouge, US
09.2018 - 10.2023
  • Greet every customers entering the store to ascertain what each customer wanted and needed
  • Managed a team of sales representatives in order to achieve maximum results.
  • Provided training and guidance on product knowledge, selling techniques and customer service.
  • Maintained relationships with existing clients to ensure their satisfaction with products and services offered.
  • Hired and motivated high-performing sales team.
  • Maintained cleanliness and presentation of stock room and front of store
  • Assist customers in person and via telephone
  • Answered product questions with up-to-date knowledge of sales and store promotion
  • Operate a POS system to itemize and complete an average daily amount of purchases
  • Always recommend alternative items if product is out of stock
  • Trained and developed new associates on POS system, plans, promos and key sale tactics
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Updated and maintained store signage and displays.

Sales Store Manager

CellTouch of La, LLC. - MetroPCS Authorized Dealer
Baton Rouge, US
10.2013 - 08.2018
  • Greeted customers entering the store to ascertain what each customer wanted and needed
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Maintained cleanliness and presentation of stock room and front of store
  • Politely assisted customers in person and via telephone
  • Answered product questions with up-to-date knowledge of sales and store promotion
  • Operated a POS system to itemize and complete an average daily amount of purchases
  • Recommended alternative items if product was out of stock
  • Trained and developed new associates on POS system and key sale tactics
  • Reported to the area manager regarding all store and staff issues
  • I received Employee of the year in 2014

Store Manager/Sales Manager

Lighthouse Louisiana
Baton Rouge, US
04.2016 - 08.2017
  • Greet customers entering the store to ascertain what each customer wants and need based on their eye disease or low vision
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Maintained cleanliness and presentation of stock room and front of store
  • Receive in inventory
  • Politely assisted customers in person and via telephone
  • Answered product questions with up-to-date knowledge of sales
  • Recommended alternative items if product was out of stock
  • Balance store deposits and money
  • Bank Runs
  • Computer Proficient
  • Management Skills
  • Excellent Customer Service Skills

Front Desk Receptionist

Mirror Group, LLC.
Baton Rouge, US
05.2006 - 11.2012
  • Greeted numerous visitors, including vendors and interview candidates
  • Screened all visitors and directed them to the correct employee or office
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • Opened and properly distributed incoming mail
  • Established a QuickBooks accounting system to reflect accurate financial records
  • Maintained a clean reception area, including lounge and associated areas
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Education

HIGH SCHOOL DIPLOMA -

BROADMOOR HIGH SCHOOL
Baton Rouge, LA

BUSINESS ADMINISTRATION -

DILLARD UNIVERSITY
New Orleans, LA

BUSINESS -

BATON ROUGE COMMUNITY COLLEGE
Baton Rouge, LA

Skills

  • Customer Service Skills
  • Cash Handling
  • Active Listening
  • Attention to Detail
  • Multitasking
  • Receptionist
  • Management
  • Customer Relationship Management
  • Inventory Management
  • Problem-Solving
  • Effective Communication
  • Written Communication
  • Excellent Communication
  • Sales
  • Phone etiquette
  • Telecommunication
  • Office experience
  • Time management
  • Cold Calling
  • CRM Software
  • Microsoft Office
  • Computer skills
  • Customer support
  • Organizational skills
  • Microsoft Outlook
  • Leadership

Additionalinformation - Skillsandabilities

  • Quick Learner
  • People and Goal Oriented
  • Effective Time Management
  • Positive and Upbeat
  • Attention to Detail
  • Exceptional Communication Skills
  • Exceptional Telephone Etiquette
  • Excellent Work Ethic

Timeline

Internet Sales Coordinator

Ascension Honda
10.2023 - 06.2024

Area Sales Manager/Store Manager/Sales Rep

Boost Mobile
09.2018 - 10.2023

Store Manager/Sales Manager

Lighthouse Louisiana
04.2016 - 08.2017

Sales Store Manager

CellTouch of La, LLC. - MetroPCS Authorized Dealer
10.2013 - 08.2018

Front Desk Receptionist

Mirror Group, LLC.
05.2006 - 11.2012

HIGH SCHOOL DIPLOMA -

BROADMOOR HIGH SCHOOL

BUSINESS ADMINISTRATION -

DILLARD UNIVERSITY

BUSINESS -

BATON ROUGE COMMUNITY COLLEGE
Jessica Hughes