Katlyn Berrios
Bethlehem,USA
Summary
Highly motivated Sales Associate with a strong background in customer service and sales, help drive revenue growth and delivering exceptional customer experiences.
Overview
13
13
years of professional experience
Work History
Internet Sales Coordinator
Bennett Toyota
Allentown, PA
09.2019 - 04.2026
- Respond promptly to customer inquiries about inventory via phone, email, and text through the CRM, while accurately documenting all interactions.
- Email vehicle specification sheets and provide any information and assistance they may need in their car buying process.
- Follow up with customers, schedule appointments, answer inbound phone calls, as well as responding to emails and texts in a timely manner
- Assisted customers in identifying product needs. Supported sales team in achieving monthly targets.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product related concerns
Ticket Attendant
Allentown Parking Authority
Allentown, PA
05.2017 - 09.2019
- Assist customers leaving and entering the parking garage with any questions or complications they may have.
- Process ticket transactions properly and in a timely manner.
Sales Associate
Pet Supermarket
Palm Coast, FL
06.2014 - 04.2017
- Made sure customers were treated with excellent service.
- Helped customers find what they are looking for, as well as selling additional items the customer might need, to satisfy their shopping experience.
- Cashier experience, operating register transactions accurately.
- Handed out brochures to customers, informing them on any special sales or events that take place.
- Worked as a team to get truck day items in their proper place effectively and in a timely manner.
Sales Associate
Marshalls&HomeGoods
Allentown, PA
09.2013 - 10.2013
- Respond promptly to customer inquiries about inventory via phone, email, and text through the CRM, while accurately documenting all interactions.
- Email vehicle specification sheets and provide any information and assistance they may need in their car buying process.
- Follow up with customers, schedule appointments, answer inbound phone calls, as well as responding to emails and texts in a timely manner
- Assisted customers in identifying product needs. Supported sales team in achieving monthly targets.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product related concerns
Education
High School Diploma -
Daytona State College
Palm Coast, FL05.2016
Skills
- CRM Software
- Sales
- Customer service
- Dealership experience
- Pricing
- English
- Microsoft Office
- Microsoft Excel
- Organizational skills
Timeline
Internet Sales Coordinator
Bennett Toyota
09.2019 - 04.2026
Ticket Attendant
Allentown Parking Authority
05.2017 - 09.2019
Sales Associate
Pet Supermarket
06.2014 - 04.2017
Sales Associate
Marshalls&HomeGoods
09.2013 - 10.2013
High School Diploma -
Daytona State College