Caris Johnson

• Resolved customer issues promptly, fostering positive relationships and encouraging repeat business.
• Managed customer inquiries for timely response, ensuring an exceptional customer experience.
• Provided training to new team members on company processes, systems, and best practices in Internet sales coordination.
• Identified new market opportunities via thorough competitor analysis and monitoring emerging industry trends.
• Utilize digital marketing platforms such as Car Now, Edmunds, Dealer Wizard, and TrueCar to generate leads and expand the customer base.
• Collaborate with the sales team to ensure seamless transitions from online leads to in-person sales interactions.
• Worked in CRM, making between 50 to 60 calls a day, sending texts, and emails making sure customers where accommodated for and satisfied with their vehicle search.

Accomplishments

• Achieved the highest commission amount and appointment-to-sale ratio ever recorded by a new hire in the first three months of the position.
• Continuously increased the appointment-to-sale ratio month over month since assuming the role.
• Proactively identified areas for improvement and implemented solutions to enhance overall efficiency and effectiveness.
• Successfully took over marketing tasks related to generating business from repeat customers through the service department and acquiring new customers from internet lead traffic.
• Contributed to the overall success of the internet department by consistently delivering results and exceeding key performance indicators.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Trained new waitstaff on proper food handling, customer service and safety procedures.

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
• Monitored safety of guests in and around swimming pool.
• Provided friendly customer service to guests and addressed concerns.
• Attended monthly in-service to ensure active skills through physical training and code blue rescue drills
• Responded to patron incidents in professional and timely manner.