Lesha Collins
Baton Rouge,LA
Summary
Resourceful professional in online commerce, known for high productivity and efficient task completion. Skilled in digital marketing strategies, e-commerce analytics, and customer relationship management. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and customer satisfaction in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Internet Sales Coordinator
Robinson Brothers Ford Lincoln
Baton Rouge, LA
09.2023 - Current
- Monitored customer feedback from various online channels and provided responses as needed.
- Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
- Maintained an up-to-date database of all customers who have made purchases through the company's website.
- Managed customer inquiries and requests for information related to the internet sales process.
- Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
- Developed strategies to optimize site navigation, page layout, and content structure for improved customer experience.
Customer Service Representative
Home Depot
Denham Springs, LA
03.2020 - 09.2023
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Took special orders in person and over telephone, generating additional revenue every month.
- Conducted regular follow-up calls with customers after resolving their issues.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered customer inquiries via phone, email, and chat.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
High School Diploma -
Parkview Arts & Science Magnet High School
Little Rock, AR05-2018
Skills
- CRM software
- Email marketing
- Goal-oriented mindset
- Strong negotiation
- Active listening
- CRM software proficiency
- Effective negotiation
Timeline
Internet Sales Coordinator
Robinson Brothers Ford Lincoln
09.2023 - Current
Customer Service Representative
Home Depot
03.2020 - 09.2023
High School Diploma -
Parkview Arts & Science Magnet High School
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