Jessica Humber
ODESSA,TX
Summary
Accomplished leader with a proven track record at J and K Firm LLC, excelling in customer relations and financial management. Spearheaded initiatives that boosted customer satisfaction scores by overhauling service protocols. Expert in building high-performing teams and fostering business development through strategic relationship building. Skilled in staff training and development, ensuring operational excellence and efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Owner/Sales/Credit Specialist
J and K Firm LLC
Odessa, TX
11.2012 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Restaurant Bar Manager
Jakes
Hoover,AL
11.2012 - 10.2017
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
- Developed productive relationships with vendors to secure competitive pricing on high-quality products.
- Implemented staff training programs that focused on product knowledge, customer service skills, and sales techniques to boost overall performance.
- Streamlined processes for ordering supplies, managing stock levels, and minimizing waste to reduce operational costs.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Sales and Customer Service Manager
Town and Country Acceptance Corp.
Vestavia Hills, AL
02.2003 - 10.2012
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
High-school Diploma -
Kingwood Christian
Alabaster, ALSkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Financial Management
- Business Development
- Customer Service
- Scheduling
- Staff training/development
- Delegating Work
Certification
Credit Counciling
TBAC
Food Handlers
Timeline
Owner/Sales/Credit Specialist
J and K Firm LLC
11.2012 - Current
Restaurant Bar Manager
Jakes
11.2012 - 10.2017
Sales and Customer Service Manager
Town and Country Acceptance Corp.
02.2003 - 10.2012
High-school Diploma -
Kingwood Christian