Jessica Hunt

• Creating, building, and managing “best-in-class” activities and programs that residents will be lining up to participate in! Organizing the calendar and communication plans. Responsible for booking outside talent (performers, speakers, etc.).
• Attending and participating in planned events, ensuring smooth execution. Jumping in and doing whatever it takes to ensure residents are living their best lives!
• Soliciting feedback and coaching residents to lead programs that excite them.
• Leading and managing other team members. Encouraging teamwork and collaboration through open communication with other team members in your department and within other departments.
• Building community partnerships to create memorable events and marketing that support the Revel brand.
• Managing the department within budgetary guidelines, including oversight of inventory, supplies, and expenses.
• Overseeing the transportation program for residents and managing efforts to promote safety. Being engaging with residents, families, guests and co-workers in a friendly and professional manner.
• Answering calls, welcoming visitors, monitoring security and safety standards, sorting and distributing mail, providing assistance coordinate rides, outings, and activities for residents. Making independent decisions when circumstances warrant such action, and remaining calm during emergencies.

• Managed online, over the phone, through text and also chat reservations, cancellations,and changes for with guests, ticket counter agents, and travel partners in various support roles for various aspects of travel. Additional duties included mentoring new agents, and welcome visitors to the center as a brand ambassador demonstrating Alaska's award winning spirit of caring, professionalism, integrity , and resourcefulness.

• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
• Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
• Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
• Developed and maintained courteous and effective working relationships.
• Exceeded goals through effective task prioritization and great work ethic.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Identified issues, analyzed information and provided solutions to problems.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Provided excellent customer service, while multi-tasking with precise attention to detail. Answered multi line telephone system. Act as a liaison with housekeeping for ontime check outs, sleep outs, and vacancies. Maintained energetic, professional performance and demeanor at all times.

Responsible for interviewing applicants, hiring and training. Duties also included scheduling, signing contracts for trade shows, and print advertising. Data entry, some experience in payroll, managing employees to insure they met correct policies, and procedures. Also trained in every various position of hotel from housekeeping , front desk, audit and kitchen to fill in as needed to ensure all expectation for the guest, and staff was met.

Delivered world class customer service, ensuring customer satisfaction, loyalty and one call resolution of customers issues while supporting DSL technical trouble.