Hi, I’m
Asif Hirani
Security Services
Elmhurst,NY
Summary
Adaptable professional with 21+ years of experience and a proven knowledge of confidential correspondence, data entry, and customer service. Aiming to use my skills to successfully work for your company and become a asset and help improve the company in anyway possible.
Overview
24
years of professional experience
4
years of post-secondary education
2
Certifications
4
Languages
Work History
Department Of Homeland Security
Transportation Security Officer
10.2018 - Current
Job overview
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
- Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation.
- Interacted with public to give directions, explain rules and regulations and respond to inquiries.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Provided top-notch protection for traveling public by conducting tests for explosives residue.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
- Trained repeatedly on active shooter response strategies to prepare for potential security breaches.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
- Safeguarded transportation operations at commercial airports and railway stations.
- Authenticated boarding passes, identification and passports to prevent fraudulent travel.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Performed target searches on individuals exiting screening equipment to detect prohibited and dangerous items.
Transdev (Golden Touch)
Supervisor/Greeter
09.2017 - 01.2020
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Directed staff and managed annual capital budget.
- Provided supportive link between external customers and internal operations.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Worked with management team to implement proper division of responsibilities.
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Fielded customer complaints and notified managers.
- Greeted customers with smile and provided friendly, knowledgeable service.
Transdev (NYC Airporter)
Validator/Ticket Checker
05.2016 - 09.2017
Job overview
- Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
- Directed ticket holders to seats and facility locations.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Exceeded goals through effective task prioritization and great work ethic.
- Used coordination and planning skills to achieve results according to schedule.
- Served customers and followed outlined steps of service.
- Carried out day-day-day duties accurately and efficiently.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Improved operations through consistent hard work and dedication.
- Worked flexible hours; night, weekend, and holiday shifts.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Managed team of five employees, overseeing hiring, training, and professional growth of employees.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked with various customers to understand needs and provide excellent service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Transdev (NYC Airporter)
Ticket Agent
03.2015 - 05.2016
Job overview
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
- Investigated complaints to define and correct weak areas.
- Input customer reservations, payment sources and contact details into Sabre system.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Family Owned Business
Newsstand Manager/Owner/Operator
09.2004 - 12.2014
Job overview
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Negotiated manufacturing service agreements and quality standards.
- Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
- Performed supplier risk evaluations and supported regulatory inspections.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Defined clear targets and objectives and communicated to other team members.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Maintained financial accuracy when handling over X amount in revenue each day.
- Managed overstocking, restocking and inventory control procedures during the shift.
- Rotated merchandise and displays to feature new products and promotions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Prepared quotes for new products and services and composed budgets.
Religious Community Center (Volunteer Work)
Resource Coordinator
07.2013 - 07.2015
Job overview
- Improved office efficiency by effectively managing internal communications and correspondence.
- Assisting the Head of the Religious Education Center with administrative requests along side other activities.
- Responsible for ordering and requesting inventory and organizing all the materials for the students in the classrooms which include paint, paint brushes, paper, pen, books, and much more.
- Supervised the students during recess and was acting as a test coordinator.
Religious Community Center (Volunteer Work)
Administrative Clerk
09.2011 - 09.2015
Job overview
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Helped identify training needs and provided ongoing training opportunities.
- Provided direction, support and ongoing feedback to staff.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Generated documents necessary for internal meetings.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained, compiled, and interpreted data related to the actives that where being organized for the community members.
- Engaged, supported, and assisted event hosts with sharing and explaining the information about the events.
- Provided administrative support as well as organizing the events.
- Oversaw administrative office operations for event executives and looked after confident information.
Education
Metropolitan College of New YorkNew York, NY
BBA from Business Administration
02.2006 - 09.2009
University Overview
- Relevant Coursework Completed: Principles of Marketing, E-Commerce & Digital Economy, Human Resource, International Business, Principles of Business, Principles of Management, Macroeconomics, Microeconomics, Business Law, Management Statistics, Principles of Finances, Strategic Planning & Business Policy, For Profit and Non-Profits Management, Business Math, Principles of Accounting 1 & 2, and Principles of Project Management, Crafting a Marketing Strategy, Creating Financial Plans, and Actualization of Business Plans, Adverting & Public Relations, Operations Management, and Financial Analysis & Modeling.
Skills
Security station experience
Baggage inspections
Hazardous items knowledge
Behavioral observations
Customer service and assistance
Teamwork and Collaboration
Organization and Time Management
Interpersonal Communication
PPE Compliance
Analytical and Critical Thinking
Decision Making
Excellent Communication
Training and Development
Clerical Support
Hospitality service expertise
Surveillance knowledge
Crisis Management
Performance improvement
Self-Motivated
Multitasking Abilities
Dependable and Responsible
Flexible and Adaptable
Data recording
Visual evaluation
Verifying credentials
Cultural Awareness
Friendly and professional communications
Transportation information
Friendly service mentality
Good Telephone Etiquette
Attention to Detail
Data Entry
Business Development
Creative merchandising
Business administration
Negotiation
Financial Management
Budgeting
Strategic planning
Problem-Solving
Teambuilding
Written Communication
Certification
Introduction to Passenger Support Specialist (PSS), Department of Homeland Security (TSO) - 1 year
Timeline
COVID-19 Infection Control Monitor Training, Department of Homeland Security (TSO) - 3 Months
11-2021
Introduction to Passenger Support Specialist (PSS), Department of Homeland Security (TSO) - 1 year
01-2021
Transportation Security Officer
Department Of Homeland Security
10.2018 - Current
Supervisor/Greeter
Transdev (Golden Touch)
09.2017 - 01.2020
Validator/Ticket Checker
Transdev (NYC Airporter)
05.2016 - 09.2017
Ticket Agent
Transdev (NYC Airporter)
03.2015 - 05.2016
Resource Coordinator
Religious Community Center (Volunteer Work)
07.2013 - 07.2015
Administrative Clerk
Religious Community Center (Volunteer Work)
09.2011 - 09.2015
Metropolitan College of New York
BBA from Business Administration
02.2006 - 09.2009
Newsstand Manager/Owner/Operator
Family Owned Business
09.2004 - 12.2014