Charlotte Long
Romulus,MI
Summary
Highly competent Transportation Security Officer with valuable experience in maintaining secure environments, implementing safety protocols, and managing passenger screenings. Strengths include strong communication skills, keen observational abilities, and familiarity with security technology. Previous roles have resulted in improved safety measures and efficient workflow in high-traffic transportation hubs.
Overview
14
14
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security
Romulus, MI
07.2022 - Current
- Performed security screenings of passengers and their carry-on items to detect prohibited items.
- Conducted pat-downs, metal detector checks, and x-ray scans in a timely manner.
- Monitored passenger traffic flow at checkpoints to ensure safe and efficient boarding process.
- Inspected baggage for explosives or other hazardous materials using advanced equipment.
- Identified suspicious behavior or objects through the use of CCTV cameras.
- Assisted travelers with questions regarding airport security regulations and procedures.
- Provided instructions to individuals on how to properly place their bags onto conveyor belts for inspection purposes.
- Ensured that all personnel entering restricted areas had proper credentials and authorization.
- Interacted professionally with co-workers, supervisors, travelers, vendors, and other stakeholders at the airport facility.
- Collaborated with law enforcement agencies to resolve any safety or security issues that arose during operations.
- Reported any violations of TSA regulations or policies to supervisory staff immediately.
- Documented incidents involving passengers in accordance with agency protocols.
- Maintained knowledge of current aviation security standards and best practices.
- Adhered to established operational guidelines and procedures for conducting searches.
- Responded quickly in emergency situations by utilizing appropriate safety protocols.
- Utilized problem solving skills to deescalate difficult customer service encounters.
- Participated in regular drills designed to test preparedness levels for potential threats.
- Verified identification documents such as passports and driver's licenses prior to boarding aircrafts.
- Communicated effectively with team members while performing duties under pressure.
- Upheld strong customer service standards while completing screenings.
- Verified photo IDs and tickets to allow guests passage.
- Provided security and protection to travelers across all transportation sectors.
- Guarded restricted areas to prevent unauthorized entry.
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Searched individuals and baggage for weapons and other prohibited items.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Operated controls on explosive detection system to manipulate and clear images.
Salon Owner/Operator
Char’s Hair and Nail salon
Belleville , MI
02.2011 - 06.2022
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Organized and scheduled appointments for clients using software systems.
- Created marketing strategies to increase clientele and expand the business.
- Managed staff by recruiting, training and coaching employees.
- Provided excellent customer service to ensure repeat business from satisfied clients.
- Ordered supplies and equipment needed for daily operations.
- Ensured that all safety protocols were followed in the salon at all times.
- Performed administrative duties such as filing paperwork and responding to emails.
- Monitored stock levels of products used in services offered at the salon.
- Promoted special offers through social media platforms to attract new customers.
- Inspected workstations regularly to ensure they are clean and organized.
- Conducted regular meetings with staff members to discuss performance goals.
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
- Analyzed financial reports on a monthly basis to identify areas of improvement in the business.
- Adhered to state laws and regulations regarding licensure, sanitation standards.
- Assessed inventory needs for hair care products, cosmetics. on an ongoing basis.
- Implemented quality control measures throughout the salon to maintain high standards of service delivery.
- Maintained relationships with vendors and suppliers who provide necessary items for running the salon.
- Investigated new trends in beauty industry services to stay current with offerings available at the salon.
- Formed and sustained strategic relationships with clients.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Cosmetology License - Cosmetology
Virginia Farrell Beauty School
Livonia, MI05-2001
Some College (No Degree) - Computer and Information Sciences
Wayne County Community College
Belleville , MISkills
- Security station experience
- Baggage inspections
- Security station background
- Passenger relations
- Security risk assessment
- Crisis response
- Firearm handling
- Customer service and assistance
- Report development
- Customer relations skills
- Procedure implementation
- Threat management
- Screening process management
- X-ray machine operation
- Operations management
- Integrity and honesty
Hours worked/Performance level
- Transportation Security Officer - Full time 40+ hours weekly E band
- Salon Owner/Operator Full Time 50+ hours weekly Licensed Owner
Timeline
Transportation Security Officer
Department of Homeland Security
07.2022 - Current
Salon Owner/Operator
Char’s Hair and Nail salon
02.2011 - 06.2022
Cosmetology License - Cosmetology
Virginia Farrell Beauty School
Some College (No Degree) - Computer and Information Sciences
Wayne County Community College