Jessica Hunter
Human Resource Assistant
Kennesaw,GA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
22
22
years of professional experience
15
15
years of post-secondary education
Work History
Commander Support Staff Supervisor
United States Air Force Reserve
Robins Air Force Base, Georgia
08.2020 - Current
- Scheduled travel arrangements for 28-person staff in Automated Reserve Orders Writing System-Reserve (AROWS-R)
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Uploaded time records into Unit Training Assembly Participation System (UTAPS) and made adjustments to create accurate database for payroll processing functions.
- Established workflow processes and implemented modifications to improve overall performance of personnel
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Oversaw team of 3 administrative staff providing exceptional support to team of 28 office professionals.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Helped streamline repair processes and update procedures for support action consistency
- Accomplished multiple tasks within established timeframes.
- Created digital filing system to reduce paper usage and toner consumption
Customer Service and Collections Rep
WELLSTAR HEALTH SYSTEM
Atlanta, GA
01.2019 - Current
- Make outbound calls and receive inbound calls relative to management, cash collection of account balances due from patients and/or other responsible parties, optimizing cash flow, while demonstrating excellent customer service skills
- Collaborate with patient/responsible party and negotiates acceptable payment arrangements to resolve account balance
- Add/update patient medical insurance if needed
- Provide either mailed copy of Financial Assistance Program application or direct patient to online version
- Educate patients regarding their account, finance charges, late fees, credit reporting, payment options all while documenting interaction in company account management system
- Analyze and resolve issues during phone calls
- Work with other departments/personnel where necessary to resolve patient concerns within guidelines of company policies and applicable laws
- Respects and maintains privacy of patients “protected health information.”
- Demonstrates and maintains 100% compliance with HIPAA regulations and guidelines.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Increased customer satisfaction by resolving billing issues
Career Development Assistant
United States Air Force Reserve
Robins Air Force Base, GA
07.2018 - 08.2020
- Assisted section chief in administration of Career Development programs
- Helped to accomplish discharge and separation (voluntary/involuntary) actions, prepares and processes discharge/separation orders
- Performed actions to ensure involuntary member discharge packages have all required documents and attachments
- Prepared retirement and high year tenure/mandatory separation date waiver request
- Ensured compliance with policies, guidance, and /or instructions
- Interpreted policy and provide procedural guidance to commanders, supervisors, first sergeants and other staff members regarding personnel matters
- Reviewed guidance and regulations and consults with leadership to determine corrective techniques or actions for military members or decide upon appropriate disciplinary actions against members who fail to meet or comply with required Air Force Standards
- Assisted with processing numerous applications related to officer promotions for both Air Force Reserves and Regular Air Force
- Built and maintained productive relationships with all levels of team members to facilitate timely and accurate reporting functions.
- Demonstrated respect, friendliness and willingness to help wherever needed
Onboarding Specialist
WellStar Health System Inc
Atlanta, Georgia
10.2018 - 01.2019
- Assisted with transition of over 700 members from Conifer Health Solutions to WellStar to ensure compliance with WellStar policy prior to transition
- Evaluated completion of background check reports for transitioning members and disclosed any discrepancies
- Reported drug screen discrepancies to Medical Review Officer
- Tracked pre-boarding processes and tasks
- Accountable for collecting and filing active primary source certifications
- Assessed members employment history and current certification status to ensure minimum job qualifications are met.
Customer Support Technician
United States Air Force Reserve
Robins Air Force Base, GA
11.2013 - 07.2018
- Ensured quality and professional support to more than 450 customers provided by telephonic, electronic, or personal contact
- Verified eligibility for issuance and creating government ID cards for military members, retirees, dependents, contractors and civilians
- Updated marital status, add dependents and personnel changes in Defense Enrollment Eligibility Reporting System (DEERS) and Military Personnel Data System with 100% accuracy
- Managed newcomer orientation program
- Updated TRICARE Eligibility benefits for personnel in active status
- Ensured unit compliance by providing training sessions
- Conducted records review with individuals to ensure accuracy of information
- Participated in team-building activities to enhance working relationships.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Professional Teller
Wells Fargo
Atlanta, Georgia
03.2016 - 09.2016
- Accurately processed customer cash, check, transfer, and statement transactions, with 97% balanced drawer
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Maintained friendly and professional customer interactions.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Established rapport with new clients to increase satisfaction and loyalty.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Officer Promotion Technician
United States Air Force Reserve Command
Robins Air Force Base, Georgia
10.2014 - 12.2014
- Managed all aspects of Officer Promotions Program for Headquarters, Air Force Reserve Command on Active Duty orders
- Processed numerous applications directly related to officer promotions for both Air Force Reserves and Regular Air Force
- Conducted records review on individuals to ensure qualification for promotion
- Carried out day-day-day duties accurately and efficiently.
- Developed strong professional relationships by interacting and communicating effectively with wide variety of colleagues and external contacts.
- Exceeded goals through effective task prioritization and great work ethic
Orders Technician
United States Air Force Reserve
Robins Air Force Base, GA
03.2013 - 07.2014
- Guaranteed proper verification and eligibility of staff to perform military duty
- Ensured proper scheduling arrangements for 110 team members
- Entered orders into Air Reserve Orders Writing System (AROWS) for computer database system.
- Ensured quality and professional support to customers provided by telephonic, electronic, or personal contact
- Trained 5 personnel on processes and procedures
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Verified system information for accuracy and integrity to ensure compliance for travel entitlements
Professional Teller
Bank Of America
Memphis, TN
12.2007 - 08.2013
- Ensured regulatory requirements, such as Anti-Money Laundering are adhered to daily
- Contributed to team moral and effectiveness, by coordinating team building activities outside office
- Stocked supplies for customers and personal teller station.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Handled various accounting transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
Administrative Support Assistant
United States Air Force Reserve
Robins Air Force Base, GA
09.2012 - 03.2013
- Served as liaison between Chief and Deputy Chief Personnel and subordinates
- Timekeeper with time and attendance for 25 personnel pay records
- Coordinated travel arrangements by booking airfare, hotel and ground transportation for Chief of Personnel.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Customer Support Technician
United States Air Force Reserve
Robins Air Force Base, GA
05.2012 - 09.2012
- Ensured accuracy of Personnel Data System and performed functional review of data reliability
- Responsible for inputting data pertaining to customer support programs
- Ensured projections and confirmations have been accomplished and required actions have been taken
- Accurately tracked suspense’s and followed up when necessary
- Created continuity binders for 6 staff members
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Participated in team-building activities to enhance working relationships.
- Prepared working papers, reports and supporting documentation for audit findings.
Personnel Journeyman
United States Air Force Reserve
Keesler Air Force Base, MS
12.2009 - 05.2012
- Scheduled travel arrangements for 78-person staff in Automated Reserve Orders Writing System-Reserve (AROWS-R)
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Uploaded time records into Unit Training Assembly Participation System (UTAPS) and made adjustments to create accurate database for payroll processing functions.
- Provided one-on-one training for personnel to provide basic understanding of clerical military personnel related requirements and associated policies and guidance.
- Scheduled training for 78 service personnel.
Education
B.A. Degree - Sociology
Georgia State University
Atlanta, GA 01.2015 - 12.2016
A.A.S. Degree - Human Resource Management
Community College of The Air Force
Montgomery, AL 09.2010 - 09.2014
A.S. Degree - Business Administration
Southwest Tennessee Community College
Memphis, TN 08.2004 - 07.2013
Skills
Training and mentoring
Team Building
Administrative support
Customer Service
Team collaboration
Attention to Detail
Clerical Support
Creative problem solving
Money handling abilities
Technical Support
Microsoft Outlook, Word and Excel
Customer Relations
Good communication skills
Awards
- MILITARY AWARDS , RMG Airman of the 3rd Quarter 2012; RMG Superstar Award 2012; Air Force Organizational Excellence Award 2013; HQ AFRC/CCQ Spot Award 2021
Timeline
Commander Support Staff Supervisor
United States Air Force Reserve
08.2020 - Current
Customer Service and Collections Rep
WELLSTAR HEALTH SYSTEM
01.2019 - Current
Onboarding Specialist
WellStar Health System Inc
10.2018 - 01.2019
Career Development Assistant
United States Air Force Reserve
07.2018 - 08.2020
Professional Teller
Wells Fargo
03.2016 - 09.2016
B.A. Degree - Sociology
Georgia State University
01.2015 - 12.2016
Officer Promotion Technician
United States Air Force Reserve Command
10.2014 - 12.2014
Customer Support Technician
United States Air Force Reserve
11.2013 - 07.2018
Orders Technician
United States Air Force Reserve
03.2013 - 07.2014
Administrative Support Assistant
United States Air Force Reserve
09.2012 - 03.2013
Customer Support Technician
United States Air Force Reserve
05.2012 - 09.2012
A.A.S. Degree - Human Resource Management
Community College of The Air Force
09.2010 - 09.2014
Personnel Journeyman
United States Air Force Reserve
12.2009 - 05.2012
Professional Teller
Bank Of America
12.2007 - 08.2013
A.S. Degree - Business Administration
Southwest Tennessee Community College
08.2004 - 07.2013