Jessica Hunter
Dallas
Summary
Ambitious, career-focused job seeker, eager to secure an administrative role with a reputable organization. Striving to expand in knowledge and skills in a inspiring environment while contributing to the success of the organization.
Overview
21
21
years of professional experience
Work History
New Patient Experience Rep
City of Hope/Cancer Center Treatment of America
12.2023 - Current
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Contributed to high-quality customer service by consistently receiving positive feedback from patients in satisfaction surveys.
- Managed a high volume of incoming calls efficiently while maintaining accuracy in data entry and documentation.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Patient Services Specialist
Baylor Institute for Rehab/Select Medical
05.2014 - 09.2023
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Verified patient insurance eligibility and entered patient information into system.
- Handled customer service inquiries in person, via telephone and through email.
- Initiation and processing of insurance authorizations with insurance carriers and medical providers electronically and by phone.
- Trained new staff on filing, phone etiquette and other office duties.
- Managed patient registration process, confirming data accuracy and completeness.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
Medical Receptionist
Pediatric Associates/Institute for Orthopedic
01.2013 - 02.2014
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Supported office staff and operational requirements with administrative tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Medical Receptionist
Internal Medicine
08.2006 - 01.2013
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Conducted patient intake interviews, recording and documenting relevant information.
Medical Transcriptionist
Chiropractic
03.2004 - 02.2008
- Responsible for the transcription of four Chiropractic Physicians.
- Recorded information using word processing, dictation and transcription software and equipment.
- Communicated with healthcare providers to clarify information and resolve issues.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
- Identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
- Applied medical terminology related to provider-specific treatments and techniques.
Education
Assoc. Degree, Medical Transcription/Administrative Assistant Program -
Davenport University
Granger, IN06.2003
Skills
- Interpersonal Skills
- Office Equipment Operation
- Patient Education
- Active Listening
- Professionalism
- Computer Proficiency
- Healthcare Knowledge
- Empathy and Compassion
- Appointment Scheduling
- Adaptability and Flexibility
- Team Collaboration
Timeline
New Patient Experience Rep
City of Hope/Cancer Center Treatment of America
12.2023 - Current
Patient Services Specialist
Baylor Institute for Rehab/Select Medical
05.2014 - 09.2023
Medical Receptionist
Pediatric Associates/Institute for Orthopedic
01.2013 - 02.2014
Medical Receptionist
Internal Medicine
08.2006 - 01.2013
Medical Transcriptionist
Chiropractic
03.2004 - 02.2008
Assoc. Degree, Medical Transcription/Administrative Assistant Program -
Davenport University
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