Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Williams

Brooklyn Park,Minnesota

Summary

Dedicated Security Officer with extensive experience at North Memorial Hospital, skilled in emergency response and conflict resolution. Proven track record of enhancing safety through vigilant surveillance and effective access control. Committed to fostering a secure environment while delivering exceptional customer service and training new team members in best practices.

Knowledgeable Security Officer with solid background in maintaining secure environments. Proven track record of effectively managing access control, conducting thorough patrols, and resolving security incidents promptly. Demonstrated expertise in surveillance and risk assessment, ensuring safety and security of assets and personnel.

Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
8
years of professional experience

Work History

Security Officer

Prairie Care Mental Health
01.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises by foot.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Hospital Security Officer

North Memorial Hospital-Maple Grove
03.2023 - 12.2023
  • Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
  • Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
  • Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
  • Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
  • Provided exceptional customer service to hospital visitors while maintaining security protocols and procedures.
  • Trained new security officers on hospital policies, emergency response plans, and communication strategies.
  • Managed access control systems, maintaining accurate records of employee credentials and visitor permits.
  • Ensured proper functioning of all security equipment including metal detectors, intercoms, radios, panic buttons by conducting regular checks.
  • Coordinated routine fire drills for hospital staff to ensure preparedness in case of an emergency situation.
  • Supported the Hospital''s Lost and Found process by managing the inventory system for lost items within the premises.
  • Conducted thorough investigations into security breaches, reporting findings to management for appropriate action.
  • Collaborated with local law enforcement agencies to maintain a secure environment for patients, staff, and visitors.
  • Reduced unauthorized access incidents by monitoring surveillance cameras and managing visitor sign-in procedures.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Wrote detailed reports of all security breaches and investigations.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Examined doors, windows and gates to verify security.
  • Investigated suspicious activities and persons to maintain security of premises.

Hospital Security Officer

Fairview Ridges Hospital
07.2022 - 03.2023
  • Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
  • Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
  • Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
  • Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
  • Provided exceptional customer service to hospital visitors while maintaining security protocols and procedures.
  • Ensured proper functioning of all security equipment including metal detectors, intercoms, radios, panic buttons by conducting regular checks.
  • Coordinated routine fire drills for hospital staff to ensure preparedness in case of an emergency situation.
  • Supported the Hospital''s Lost and Found process by managing the inventory system for lost items within the premises.
  • Conducted thorough investigations into security breaches, reporting findings to management for appropriate action.
  • Reduced unauthorized access incidents by monitoring surveillance cameras and managing visitor sign-in procedures.
  • Facilitated safety presentations and participated in staff meetings to educate hospital employees on current security policies and procedures.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Wrote detailed reports of all security breaches and investigations.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Examined doors, windows and gates to verify security.

Security Officer

Statewide Security
02.2020 - 06.2022
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Wrote detailed reports of all security breaches and investigations.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.

Independent Living Specialist

Hennepin Home Health Care
04.2019 - 02.2020
  • Empowered clients in decision-making processes, promoting autonomy and selfdetermination.
  • Conducted assessments for determining individual needs and creating tailored support strategies.
  • Provided ongoing case management services, monitoring progress and adjusting plans as needed.
  • Developed strong relationships with local organizations to create a robust network of support for clients.
  • Delivered consistent follow-up services to track client progress over time as they worked towards increased independence.
  • Improved community integration for clients through facilitating appropriate social activities and events.
  • Assisted clients in budgeting and financial planning to promote long-term stability and success.
  • Secured funding opportunities from local agencies or private donors which allowed for expanded program offerings or additional resources.
  • Contributed to the development of program policies and procedures ensuring adherence to best practices within the field of independent living services.
  • Advocated for client rights, ensuring access to appropriate housing, healthcare, employment opportunities, and education programs.
  • Maintained detailed records of all interactions with each client including their progress toward achieving established goals.
  • Educated clients on available resources, benefits, and services within their communities.
  • Enhanced client independence by developing personalized plans and setting achievable goals.
  • Offered crisis intervention services when necessary, providing immediate support and connecting individuals to appropriate resources.
  • Assisted families in understanding the unique needs of loved ones who sought greater independence while offering emotional support during transitional periods.
  • Transported clients for medical and personal outings.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Provided direct personal care and administrative services to clients.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Scheduled and coordinated medical appointments.
  • Developed and implemented care plans for clients.
  • Constructed cognitively stimulating activities.

Correctional Officer

Department of Corrections
07.2017 - 04.2019
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Observed behavior of residents individually and in groups.
  • Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
  • Reduced inmate altercations through proactive conflict resolution strategies.
  • Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.

Education

Bachelors in Criminal Justice - Criminal Justice

Southern New Hampshire University
Hooksett, NH
05-2014

Skills

  • Surveillance monitoring
  • Emergency response
  • Access control
  • Incident reporting
  • Customer service
  • Conflict resolution
  • Team training
  • Equipment maintenance
  • Patrolling procedures
  • Safety protocols
  • Regulatory compliance
  • Communication skills
  • Situational awareness
  • Problem solving
  • Report writing
  • CCTV surveillance
  • CCTV monitoring
  • Physical fitness
  • Patrol operations
  • Complex Problem-solving
  • Relationship building and management
  • Conflict de-escalation
  • Security equipment operation
  • Metal detector operation
  • Crisis management
  • Dispatch
  • Weapons training
  • Report generation
  • Arrest procedures
  • Military experience
  • Crisis intervention training
  • Active shooter training
  • Workplace violence prevention
  • Cybersecurity awareness
  • Defensive tactics training
  • Building lockdown coordination
  • Fire safety training
  • Screening wands
  • First aid and CPR certified
  • High level of integrity
  • Shift work experience
  • Work ethic
  • Verbal and written communication

Timeline

Security Officer

Prairie Care Mental Health
01.2024 - Current

Hospital Security Officer

North Memorial Hospital-Maple Grove
03.2023 - 12.2023

Hospital Security Officer

Fairview Ridges Hospital
07.2022 - 03.2023

Security Officer

Statewide Security
02.2020 - 06.2022

Independent Living Specialist

Hennepin Home Health Care
04.2019 - 02.2020

Correctional Officer

Department of Corrections
07.2017 - 04.2019

Bachelors in Criminal Justice - Criminal Justice

Southern New Hampshire University

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Jessica Williams