Jessica Hurley
New Ellenton,SC
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Insurance Masters LLC
North Augusta, SC
10.2021 - Current
- Assisted customers with policy inquiries and claims processing.
- Resolved customer complaints through effective communication and problem-solving skills.
- Educated clients on insurance products and coverage options available.
- Maintained accurate records of customer interactions and transactions.
- Provided training and support to new customer service representatives.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Assistant Manager
Circle K Corp
North Augusta, SC
04.2018 - 09.2021
- Trained new employees on company policies and operational procedures.
- Monitored inventory levels and facilitated timely restocking processes.
- Implemented visual merchandising strategies to highlight promotional items.
- Collaborated with team members to maintain a clean and organized workspace.
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accurate cash handling and reconciliation.
- Stocked shelves and organized merchandise to enhance store appearance.
- Handled returns and exchanges according to store policies and procedures.
- Trained new cashiers on register operations and customer service techniques.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Provided excellent customer service in a fast-paced environment.
- Verified age of customers purchasing alcohol or tobacco products with valid ID.
- Greeted customers entering the gas station and provided assistance when needed.
Education
GED -
North Augusta High School
North Augusta, SC04-2020
Skills
- Claims processing
- Customer inquiries
- Policy education
- Record management
- Transaction accuracy
- Customer relationship management
- Point-of-sale operation
- Problem solving
- Effective communication
- Conflict resolution
- Staff training
- Product knowledge
- Strong teamwork
- Multi-task management
- Adaptability and flexibility
- Punctuality and reliability
Affiliations
- I like to volunteer for events at my church.
Certification
- I'm a licensed health insurance agent.
References
References available upon request.
Timeline
Customer Service Representative
Insurance Masters LLC
10.2021 - Current
Assistant Manager
Circle K Corp
04.2018 - 09.2021
GED -
North Augusta High School