Jessica Hutcherson
Danville,VA
Summary
Seasoned Financial Services Representative with relevant experience in providing clients with tailored financial solutions and investment advice. Strengths include strong analytical skills, client relationship management, and knowledge of banking products and services. Previous work resulted in improved client satisfaction and increased portfolio growth through personalized service delivery.
Overview
11
11
years of professional experience
Work History
Financial Services Representative
Carter Bank & Trust
Danville, VA
12.2023 - Current
- Processed transactions quickly and accurately in accordance with established procedures.
- Educated customers about different types of products available from the company's portfolio.
- Managed multiple accounts simultaneously while ensuring compliance with all relevant laws.
- Fostered relationships with new and existing customers through excellent customer service skills.
- Maintained friendly front-line coverage by greeting and assisting walk-in customers, promoting good first impressions with clients.
- Cross-sold bank products and services based on customer needs to boost sales.
Assistant Customer Service Manager
Food Lion
Chatham, VA
10.2013 - 11.2023
- Assisted customers with inquiries, complaints and feedback.
- Trained new employees on company policies, procedures and practices related to customer service roles.
- Provided exceptional customer service by responding to inquiries and resolving complaints in a timely manner.
- Monitored team performance, identified areas for improvement and implemented corrective action plans as needed.
- Revised department schedules to maximize coverage during peak hours.
- Consulted with customers regarding needs and addressed concerns.
Relationship Banker
American National Bank
Danville, VA
07.2022 - 03.2023
- Educated clients about various banking products available at the institution.
- Built long-term relationships with customers by providing personalized service and support.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Maintained records of all customer interactions in a secure database system.
- Processed customer requests for withdrawals or transfers from existing accounts.
- Attended meetings with other bankers to discuss best practices related to relationship building.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
Retail Sales Associate
Tech Bookstore
Blacksburg, VA
08.2016 - 05.2018
- Greeted customers upon entering the store and provided assistance.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Assisted customers with finding the right product for their needs.
- Stocked shelves with merchandise according to company standards.
- Offered suggestions for additional items that may be of interest to customers.
Education
Bachelor of Arts - Literature And Language
Virginia Polytechnic Institute & State University
Blacksburg, VA05-2018
Associate of Arts - Liberal Arts And General Studies
Danville Community College
Danville, VA12-2015
Skills
- Account documentation
- Financial Services
- Customer Relationship Building
- Account Maintenance
- Cash Management
- Sales Goals
- Teller transactions
- Regulatory Compliance
Affiliations
- Budget planning
- Reading
- Writing
References
References available upon request.
Timeline
Financial Services Representative
Carter Bank & Trust
12.2023 - Current
Relationship Banker
American National Bank
07.2022 - 03.2023
Retail Sales Associate
Tech Bookstore
08.2016 - 05.2018
Assistant Customer Service Manager
Food Lion
10.2013 - 11.2023
Bachelor of Arts - Literature And Language
Virginia Polytechnic Institute & State University
Associate of Arts - Liberal Arts And General Studies
Danville Community College
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