Summary
Overview
Work History
Education
Skills
Websites
Education
Timeline
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Jessica Hutchinson

Killeen,TX

Summary

Accomplished Regional Operational Shift Leader with a proven track record at Honor Technologies, adept at leading teams to exceed service standards through strategic thinking and expert Honor Workflows management. Demonstrates a natural leadership ability and empathic communication, ensuring high-quality client care and team efficiency. Skilled in staff training and development, enhancing team performance and operational success.

Overview

17
17
years of professional experience

Work History

Regional Operational Shift Leader

Honor Technologies
Austin, TX
08.2022 - Current
  • Prioritize and allocate tasks within the market team to effectively address the evolving needs of partners, clients, and Care Pros, including skillful triaging of tickets and delegation of responsibilities
  • Provide constructive feedback on workflows and task execution to empower Regional Associates for success
  • Conduct real time QA of success metrics such as call answer rates, voicemail resolution, and text response rates
  • Dynamically reprioritize team assignments as necessary to maintain high-quality standards
  • Act as communication liaison between internal members and franchise owners
  • Effectively stabilize issues and service complications, guiding the market team towards timely and thorough resolutions
  • Provide critical updates to franchise owners and respond promptly to their time-sensitive requests
  • Take ownership of same and next day problems, devising creative solutions for the team to implement
  • Coordinate seamlessly across multiple departments to ensure a cohesive and uninterrupted client care experience
  • Effectively lead and oversee a team of associates, providing guidance, support, and task delegation to optimize workflow and ensure successful task execution

Shift Manager

Red Horn LLC
Cedar Park, TX
02.2018 - 04.2021
  • Managed and trained a diverse team across all positions to uphold service standards and company protocols
  • Conducted daily financial reconciliations, including shift deposits and tip distributions, ensuring accuracy and proper documentation
  • Fostered a safe and welcoming environment, monitoring patron consumption to prevent overservice and maintaining order within the establishment
  • Facilitated a knowledgeable and customer-oriented experience, providing guidance on craftbeer selections and menu offerings
  • Oversaw inventory management, including keg rotations and database maintenance, while addressing customer concerns and coordinating equipment maintenance

Sergeant, Behavioral Health Supervisor

United States Army
09.2007 - 10.2015
  • Supervised a team of more than 10 subordinates, ensuring their health and welfare met the organization's standards
  • Managed over 50 civilian contractor positions across multiple clinics, overseeing payroll processing and personnel records maintenance
  • Maintained accountability for a significant inventory of computer and biometric equipment, ensuring no loss or damage

Education

Certificate -

Pharmacy Technician
03-2016

High School Diploma - General High School Curriculum

Copperas Cove High School

Skills

  • Hardworking
  • Empathic
  • Fast learner
  • Flexible Team Player
  • Natural leader
  • Excellent time management skills
  • Expert in Honor Workflows
  • Team motivation
  • Staff training and development
  • Positive attitude
  • Strategic thinking
  • Strong verbal and written communication

Education

other

Timeline

Regional Operational Shift Leader

Honor Technologies
08.2022 - Current

Shift Manager

Red Horn LLC
02.2018 - 04.2021

Sergeant, Behavioral Health Supervisor

United States Army
09.2007 - 10.2015

Certificate -

Pharmacy Technician

High School Diploma - General High School Curriculum

Copperas Cove High School

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Jessica Hutchinson