Jessica Hwang
Tampa,FL
Summary
Detail-oriented professional known for strong multitasking and training abilities. Experienced in optimizing inventory management and enhancing customer service, with a commitment to achieving store performance goals.
Overview
20
20
years of professional experience
Work History
Retail Store Manager
Good Vibes Smoke Shop
Tampa, Florida
04.2015 - Current
- Trained and mentored staff to improve customer service skills and product knowledge, enhancing overall customer satisfaction.
- Oversaw inventory management and maintained stock levels effectively.
- Created visually appealing store displays that increased customer engagement and drove sales.
- Implemented promotional strategies to increase product visibility and sales.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Evaluated store performance and integrated feedback into actionable improvement plans, boosting operational effectiveness.
Office Manager/Medical Billing Assistant
Xin Yue Jiang Acupuncture
Tampa, Florida
01.2011 - 04.2015
- Oversaw daily office operations and optimized organizational systems for improved workflow.
- Coordinated patient scheduling and ensured timely appointment confirmations.
- Managed front desk operations including greeting visitors, checking them in and answering questions.
- Monitored office inventory and coordinated supply orders to ensure uninterrupted operations.
- Organized and filed insurance claims to ensure accurate record-keeping.
- Documented and filed patient data and medical records.
- Coordinated communication between practitioner and patients to clarify treatment plans and address inquiries.
Assistant
Campo Sod Farms Inc.
Tampa, Florida
06.2006 - 11.2009
- Supported operations by filing invoices, data entry, and phone inquiries.
- Received and distributed mail, letters and packages.
Education
High School Diploma -
Tampa Catholic High School
Tampa, FL05-2009
Skills
- Inventory management
- Visual merchandising
- Promotional strategies
- Store opening and closing
- Hiring and training
- Customer engagement
- Customer service
- Scheduling coordination
- Strong multi-tasking
- Office administration
Languages
Spanish
Native/ Bilingual
Timeline
Retail Store Manager
Good Vibes Smoke Shop
04.2015 - Current
Office Manager/Medical Billing Assistant
Xin Yue Jiang Acupuncture
01.2011 - 04.2015
Assistant
Campo Sod Farms Inc.
06.2006 - 11.2009
High School Diploma -
Tampa Catholic High School