Jessica Hyland
Office adminstration
Eugene,OR
Overview
12
12
years of professional experience
Work History
Office Administrator
Aloha From Oregon
05.2013 - 08.2014
- Assisting customers, employees and vendors by providing excellent communication, quick problem resolution and ensuring positive experiences
- Accurately capturing customer order requests, verifying product availability and coordinating fulfillment of product
- Precise data entry and retrieval tasks, ensuring information was up-to-date, accessible and well organized for daily administration operations
- Tracking, organizing, stocking and ordering inventory
- Accounting recording, analyzing, reconciling and reporting
- Website monitoring, updating, securing and optimizing
- Product research, development, production, and delivery
- Assisting in setup, staffing and takedown of marketing booths at events and trade shows
Credit Support Specialist (Commercial Loan Division)
SELCO Community Credit Union
12.2004 - 04.2013
- Responsibilities as a Commercial Credit Support Specialist included: Preparing, creating and scanning commercial loan documents and modifications. Creating and auditing member accounts. Adding and tracking all collateral for commercial loans. Tracking Insurance on all collateral, preparing insurance renewal requests and securing forced placed insurance on collateral if required. Balancing monthly general ledger accounts. Processing incoming and outgoing participation payments and advances. Reviewing analysis statements. Processing credit reports, flood determination reports and performing UCC searches. Ordering office supplies. Performing multiple system audits weekly, monthly and yearly. Preparing outgoing wire requests. Verifying payoff quotes. Retrieving and distributing office mail. Analyzing personal financial data. Providing support to commercial loan officers.
- Responsibilities as a commercial member service representative included: Maintaining task lists. Processing check payments and advances. Balancing monthly general ledger accounts. Reviewing transaction journals from the previous day. Creating and auditing new member accounts. Processing account maintenance. Retrieving and disbursing office mail. Scanning change-in-terms documents. Booking and funding commercial loans on multiple systems. Performing commercial loan document audits. Processing closed commercial loan files. Reviewing and reporting on past due loan reports. Preparing advance sheets for commercial lines of credit. Preparing and submitting adverse action notices and processing commercial loan denial documents. Preparing billing statements. Preparing payoff quotes. Preparing weekly staff meeting packets. Tracking meeting minutes for weekly staff meetings. Preparing invoices for payment approvals. Performing notary public duties. Providing support to commercial loan officers.
- Responsibilities as a call center financial solutions representative included: Handling inbound calls promptly and courteously while providing accurate information and assisting members. Providing and assisting members with financial product knowledge such as accounts, loans, credit cards and online banking functions. Identifying and assisting members with issues related to financial accounts, transactions and other services. Promoting new products. Assisting in research projects. Building and developing member relations. Assisting team members and other departments, as needed.
- During my time with SELCO CCU I enjoyed volunteering through their innovative lunch buddy program which partnered with local grade school, Guy Lee Elementary for five consecutive years.
Education
University of Oregon
Eugene, OR03.2004
High School -
North Eugene High School
Eugene, OR06.2002
Skills
- Commercial loan document retrieval & processing
- Business & office administration
- Business analysis and reporting
- Database entry
- File organization & maintenance
- Document management
- Telephone reception
- Scheduling & calendar management
- Report preparation
- Inbound phone call handling
- Spreadsheet development
- Office supply & Inventory management
- Expense reporting & processing
- Billing and coding
- Meeting planning
- Financial services support
- Maintaining accounting ledger
- Problem resolution
- Teamwork and collaboration
- Staff training & development
Previous Employment
- Early Rise Coffee and Tea, Eugene, OR (2004) – Barista
- Cost Plus World Market, Seattle, WA (2004) – Cashier
- Seattle’s Original Best Coffee House, Seattle, WA (2004) – Barista
- The Beanery, Allann Bros., Eugene, OR (2003-2004) – Barista
- McKenzie Athletic, Inc., Springfield, OR (2002-2003) – Merchandise Shipping Coordinator
- Copeland Sports Superstore, Eugene, OR (2001-2002) – Cashier
- Arlie and Company, Inc., Eugene, OR (2001-2002) – Secretary
- Baskin-Robbins, Eugene, OR (2000) – Servicer/Cashier
Summary
I have had the pleasure of getting to know and assisting a diverse range of small businesses with their commercial loan needs. I have enjoyed working to provide financial solutions and customer service support to credit union members in a fast-paced call center environment. I have thrived in a variety of office administrative roles ranging from managing incoming phone calls, maintaining and organizing records, efficiently handling orders, invoices, shipments, mail and all manor of transactions, accurately executing billing and invoice processing to enjoying collaborating with others in an organization to provide excellent and seamless customer service. I have a dedicated and detail oriented approach to achieving consistent, high quality results for my employer and their costumers.
Timeline
Office Administrator
Aloha From Oregon
05.2013 - 08.2014
Credit Support Specialist (Commercial Loan Division)
SELCO Community Credit Union
12.2004 - 04.2013
University of Oregon
High School -
North Eugene High School
Similar Profiles
Tyler ShenTyler Shen
Inventory Control Specialist/Inspector in Quality Assurance and Quality Control at Aloha Produce of Central OregonInventory Control Specialist/Inspector in Quality Assurance and Quality Control at Aloha Produce of Central Oregon
GLENN M. FEESTGLENN M. FEEST
Fraud Investigator at State of Oregon - Oregon EmploymentFraud Investigator at State of Oregon - Oregon Employment
Caleb-Gregory RobinsonCaleb-Gregory Robinson
Laborer at Aloha Roofing & RemodelLaborer at Aloha Roofing & Remodel
Andrew JostenAndrew Josten
Student Success Coordinator at Davidson Honors CollegeStudent Success Coordinator at Davidson Honors College
Lori WoodyLori Woody
Cardiac Device Technician at McKenzie Heart GroupCardiac Device Technician at McKenzie Heart Group