Jessica Ingram
Summary
Passionate professional with experience serving patients with diverse needs by applying behavior modification strategies such as shaping and chaining. Demonstrated understanding of data collection and recordkeeping requirements. Promoted academic, functional and social skills development within clinic, home and community environments.
Overview
9
9
years of professional experience
Work History
Behavior Technician
ABA yellow bus
Bronx
03.2025 - Current
- Guided clients in cultivating self-help skills including dressing, toileting, and independent eating.
- Managed and updated detailed session records comprising progress notes, daily logs, incident reports, and program updates.
- Developed individualized treatment plans for each client that included goals and objectives.
Security Officer
K Street Group
Bronx
06.2022 - Current
- Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conduct regular patrols of key areas to spot and control security concerns.
- Developed strong relationships with local community members to foster trust between the organization's security team and its neighbors.
- Patrol and monitor premises by foot.
- Maintain a safe environment for employees and visitors through continuous risk assessment.
PATIENT CARE TECHNICIAN
DaVita
Spring
04.2023 - 05.2023
- Provided emotional support to family members during times of stress.
- Aided nurses and physicians in utilizing medical equipment and administering patient care.
- Collected data regarding patients' diseases, conditions, and treatment plans.
- Minimized infection risk through stringent adherence to all infection control protocols and proper disposal of biohazard materials.
- Validated accuracy of documentation regarding relevant patient information, encompassing vital signs and treatment details, for each dialysis session.
- Developed strong relationships with patients' families through open communication channels, and consistent updates on progress or setbacks in treatment plans.
HEARING SPECIALIST
Jacobi hospital
Bronx
10.2022 - 04.2023
- Conducted hearing assessments on infants.
- Resolved issues with malfunctioning hearing aids utilizing specialized diagnostic equipment.
- Documented test outcomes within hospital's medical records system
- Gathered relevant medical evidence from claimant's records.
STUDENT RECORDS ASSISTANT
Empire State College
New York
01.2016 - 11.2022
- Responded to application, enrollment, registration, attendance, and graduation questions.
- Assisted in the registration and course placement of students.
- Monitor student attendance by preparing reports for their local union, IBEW, and Empire’s record department.
- Coordinate registration plans and courses that will run for each term.
- Supervised part-time, hourly workers.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Reviewed and edited documents for accuracy, grammar, and clarity.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- work remotely throughout COVID-19 crisis
Education
MEDICAL ASSISTING -
Sanford Brown
New York, NY01.2012
DIPLOMA -
Bronx Regional High School
Bronx, NY01.2006
Skills
- Customer engagement
- Employee supervision
- Training and mentoring
- Documentation skills
- Superior customer service
- Independent work
- Security guard license
- General security
- File management
- Behavior analysis
- Conflict resolution
Timeline
Behavior Technician
ABA yellow bus
03.2025 - Current
PATIENT CARE TECHNICIAN
DaVita
04.2023 - 05.2023
HEARING SPECIALIST
Jacobi hospital
10.2022 - 04.2023
Security Officer
K Street Group
06.2022 - Current
STUDENT RECORDS ASSISTANT
Empire State College
01.2016 - 11.2022
MEDICAL ASSISTING -
Sanford Brown
DIPLOMA -
Bronx Regional High School