Jessica Irvin
Montgomery
Summary
Dedicated District Manager with extensive experience directing operations, sales, and staffing for numerous locations throughout the area. Excellent record of success in driving improvements and elevating the public profile for the brand, resulting in increased revenue. Team leader with success in guiding, coaching, and motivating employees.
Overview
13
13
years of professional experience
Work History
District Manager
Beauty Beat Beyond
Carencro
01.2015 - Current
- Enhanced sales volume through skilled support to both new and inactive customers.
- Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
- Resolved customer complaints regarding sales and service.
- Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Identified opportunities for process improvement across multiple locations within the district.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
Customer Care Representative
ATT Mobility
Lafayette
11.2011 - 12.2013
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Strengthened customer retention by offering discount options.
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
- Coordinated with various company teams to offer and implement successful solutions to customer problems.
- Answered customer inquiries over the phone and via email.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Maintained up-to-date knowledge of company products, services, and promotions.
- Delivered customer support to high call load each shift.
- Updated databases with new and modified customer data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
Education
Bachelor of Science - Criminal Justice
American InterContinental University
Schaumburg, IL05-2026
High School Diploma -
Carencro High School
721 W Butcher Switch RD05-2007
Skills
- Data analysis
- Report writing
- Investigation techniques
- Customer service
- Conflict resolution
- Team collaboration
- Critical thinking
- Verbal and written communication
- Communication skills
- Team building practices
Websites
References
References available upon request.
Timeline
District Manager
Beauty Beat Beyond
01.2015 - Current
Customer Care Representative
ATT Mobility
11.2011 - 12.2013
Bachelor of Science - Criminal Justice
American InterContinental University
High School Diploma -
Carencro High School
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