Logan Knox
Austin
Summary
Results-driven District Manager with 5+ years of progressive leadership experience in service and field operations, overseeing brick-and-mortar and mobile service units across a 5,000+ square mile territory. Proven track record of scaling revenue 200–300%, restoring profitability, and building high-retention, performance-driven teams. Known for hands-on leadership, operational rigor, and the ability to identify gaps and build solutions—including custom reporting tools and internal web applications—to drive accountability, visibility, and sustainable growth.
Overview
6
6
years of professional experience
Work History
District Manager
uBreakiFix
Central Texas
01.2023 - Current
- Oversee 6 business units (3 brick-and-mortar locations and 3 mobile service divisions) with 12–13 employees across a geographically dispersed 5,000-square-mile territory. Full operational ownership reporting directly to the business owner.
- Grew brick-and-mortar locations 200–300% in monthly revenue, increasing averages from $25K–$30K to $70K–$85K per location
- Scaled mobile field services from $18K to $60K in monthly revenue per unit
- Increased margins by ~25%, while quadrupling take-home profit dollars
- Reduced labor cost ratio from ~30% to ~17% of revenue, despite increasing technician wages and upgrading talent
- Reduced operational waste by 80% and annual shrink from ~$2,000 to ~$500
- Cut service turnaround times by 50%, reducing max service time from 4 hours to 2 hours and average service time from 1.5 hours to ~40 minutes
- Implemented daily micro-audits and structured weekly/monthly audits to maintain real-time operational visibility
- Own full responsibility for inventory, facilities, fleet maintenance, and mobile service assets
- Designed and launched a tiered Non-Service Revenue (NSR) incentive program, increasing NSR from ~$400/month to over $8,000/month per location
- Introduced light profit-sharing and staggered bonus goals to align technician performance with business outcomes
- Developed and executed B2B service partnerships, certifying technicians and expanding service offerings beyond contractual work
- Transformed mobile service success rate from 60% to 85%, becoming the top-performing district nationwide
- Full accountability for CSAT, Sales, Utilization, and EBITDA
- Improved CSAT scores to 4.85 (brick-and-mortar) and 4.8 (mobile), up from 3.6
- Built sales-focused culture without compromising service quality
- Identified reporting blind spots and designed new accountability systems
- Built custom Excel-based ROI and performance reporting tools adopted nationwide
- Learned to code and developed internal web applications to manage: Van inventory, Mileage and service history, Fleet condition accountability
- Eliminated costly data gaps and prevented high-risk operational failures
Assistant District Manager / Area Manager
uBreakiFix
Central Texas
01.2020 - 01.2023
- Supported and later assumed district-level operational leadership
- Helped stabilize underperforming locations and restore owner confidence
- Assisted in expanding territory by ~2,000 square miles
- Played key role in opening 2 new locations and expanding 2 existing locations
- Began transitioning the business from “meet service demand” to a sales- and growth-driven operating model
Education
Associate of Science - Psychology
Central Texas College
Killeen, TX12-2023
Senior Engineer - Information Technology
Google Engineering US
Austin, TX05-2023
Senior Engineer - Information Technology
Samsung Engineering America
Taylor, TX03-2023
Skills
- Multi-Unit & District Operations
- Operational efficiency
- Budget management
- Data analysis
- Inventory control
- Revenue growth
- B2B partnerships
- Performance improvement
- Process optimization
- Problem solving
- Strategic planning
- Contractor relationship management
- Business and operations analysis
- Conflict management
- Operational improvement
- Field Services & Mobile Operations
- Revenue Growth & Turnarounds
- P&L / EBITDA Accountability
- KPI & Performance Management
- Talent Development & Succession Planning
- Incentive & Compensation Design
- SOP & Process Development
- Inventory & Asset Management
- Data Analysis, Reporting & Automation
- Cross-Functional Leadership (HR, Finance, Marketing)
Operations And Systems - Responsibilities
- SOP development for customer engagement, warranty handling, and re-service recovery.
- Hybridized service offerings to unlock additional non-contract revenue.
- Scheduling, PTO planning, and workforce optimization across locations.
- POS systems, internal scheduling portals, Power BI, Redash, Excel (advanced logic).
Leadership Philosophy
Anytime I see a need, I meet it. Known for practical, solution-oriented leadership—whether restructuring incentives, rebuilding culture, or learning to code to solve operational gaps instead of outsourcing.
People Leadership And Talent Development - Responsibilities
- Full ownership of hiring, training, performance management, and terminations.
- Philosophy: hire for mindset and adaptability, train for skill.
- Achieved near-zero voluntary turnover (1 voluntary departure in 3 years).
- Promoted 2 technicians to Store Managers.
- Promoted 3 technicians to Lead Technicians.
- Developed Front-of-House Specialists from technician ranks.
- Conduct weekly ride-alongs, monthly 1:1s, and structured performance plans.
- Hands-on coaching with clear accountability and growth paths.
Early Career Progression
- Technician
- Lead Technician
- Assistant Manager
- Store Manager
- Multi-Unit Store Manager
- Area Manager
- Assistant District Manager
- District Manager
Timeline
District Manager
uBreakiFix
01.2023 - Current
Assistant District Manager / Area Manager
uBreakiFix
01.2020 - 01.2023
Associate of Science - Psychology
Central Texas College
Senior Engineer - Information Technology
Google Engineering US
Senior Engineer - Information Technology
Samsung Engineering America