Jessica Ivey
Douglas,GA
Summary
Dynamic IT professional with extensive experience at VC3, specializing in cybersecurity and IT consulting. Proven track record in enhancing operational efficiency and client satisfaction through strategic technology solutions and effective project management. Adept at technical troubleshooting and fostering strong client relationships, driving successful outcomes in complex environments.
Overview
11
11
years of professional experience
Work History
IT Advisor
VC3
Columbia, SC
07.2020 - 06.2026
- Analyzed business needs and recommended technology solutions to align with strategic objectives.
- Performed detailed evaluations of IT systems and network infrastructure to enhance operational efficiency and effectiveness.
- Facilitated adoption of cybersecurity and data protection best practices to ensure the safeguarding of critical information.
- Evaluated vendor options and negotiated contracts to secure advantageous terms for technology investments.
- Created and delivered comprehensive cybersecurity training materials and webinars aimed at improving client understanding of IT system security.
IT Account Manager
Sophicity
Alpharetta, GA
04.2019 - 07.2020
- Managed client communications to guarantee fulfillment of requirements and enhance satisfaction with provided IT solutions.
- Conducted thorough analysis of existing accounts to uncover new business opportunities aimed at driving sales growth.
- Partnered with sales and marketing teams to design tailored proposals and presentations aimed at enhancing client relationships.
- Spearheaded efforts to coordinate with internal technical teams, ensuring IT solutions met specific client needs.
- Directed management of project timelines, budgets, and deliverables to facilitate on-time completion.
- Coordinated client interactions with technical teams to guarantee seamless execution of project specifications.
Network Infastructure Consultant
Sophicity
Alpharetta, GA
11.2017 - 04.2019
- Performed in-depth assessments of existing network systems to enhance performance and mitigate potential risks.
- Developed customized network architectures for LANs, WANs, and cloud environments to fulfill client requirements.
- Executed installation, configuration, and maintenance of networking hardware to ensure seamless operations.
- Executed strategic upgrades, patches, and firmware updates to enhance functionality and security of network devices such as switches and routers.
- Formulated and executed disaster recovery and business continuity strategies to ensure high availability and data integrity.
Desktop Administrator
Coffee Regional Medical Center
Douglas, GA
09.2015 - 11.2017
- Administered desktop support services, facilitating efficient troubleshooting and resolution of technical challenges faced by end-users.
- Coordinated software upgrades and deployments, focusing on improving system efficiency and enriching user interaction.
- Created and sustained detailed documentation for IT processes, facilitating improved collaboration and information exchange among teams.
- Implemented comprehensive training initiatives on innovative technologies, fostering an environment of continuous learning and flexibility within the team.
- Implemented efficient inventory management strategies for IT assets, ensuring optimal resource allocation and effective tracking.
Education
Bachelor of Science - Computer And Information Systems
DeVry University
Orlando08-2011
Skills
- Customer relationship management
- Cybersecurity
- System upgrades
- IT Risk Management
- Technical troubleshooting
- Remote support
- IT consulting
- Project Management
- Virtualization technologies
- Website development
- Technical support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
IT Advisor
VC3
07.2020 - 06.2026
IT Account Manager
Sophicity
04.2019 - 07.2020
Network Infastructure Consultant
Sophicity
11.2017 - 04.2019
Desktop Administrator
Coffee Regional Medical Center
09.2015 - 11.2017
Bachelor of Science - Computer And Information Systems
DeVry University