Jessica Ivie
Coto De Caza
Summary
Outstanding customer service and skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Highly experienced [Job Title] known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
10
10
years of professional experience
Work History
Sales Associate
CosmoProf
OC, CA
01.2023 - 01.2025
- Offered trending cosmetic products to licensed cosmetologists
- Protected store assets and prevented inventory loss
- Politely greeting clients and answering all questions they may have
Administrative Assistant
Twin Consulting Group
LA, CA
01.2017 - 01.2023
- Collaborated with employees at various childcare sites
- Revitalized time cards for payroll distribution
- Coordinated and scheduled meetings and work hours
- Demonstrate communication skills, verbal and interpersonal/written communication skills
Host, Takeout & Serving
Katella Deli Restaurant
01.2019 - 01.2020
- Train new hosts and servers and & assign seating in a large restaurant
- Answer telephone calls and provide excellent customer service
- Problem-Solving
- Deliver outstanding customer service with a positive attitude
Front Desk Receptionist/Gym Manager And Starbucks Barista
Coto de Caza Country Club
01.2018 - 01.2020
- Make any Starbucks drinks for country club clientele
- Serving lunch and dinner at the Country Club restaurant
- Organize team meetings and event planning
- Outstanding customer service and positive attitude
- Gather information for each member and train incoming attendants
Seasonal Sales Associate & Manager
Kohl's
Rossmoor, CA
01.2018 - 01.2019
- Strong customer service skills in a retail setting
- Enthusiastic and positive contributor and supporter of team goals
- Excellent organizational and communication skills
- Proven ability to handle a challenging environment
- Learning the ins and outs of retail and making sure every customer is satisfied
Hostess, Takeout, and Server
Spikes Fish House
RSM, CA
01.2015 - 01.2019
- Train new floor staff on customer service expectations and proper food handling guidelines, restaurant, and protocols
- Respond to customer inquiries & provide complete resolution.
- Observe and precisely check the progress and quality to ensure the guests have the best experiences
Education
Associate's Degree -
Cypress College
CA, USACalifornia State University, Fullerton
Fullerton, CA, USAHigh School Diploma -
Capistrano Valley High School
Mission Viejo, CA, USA01.2017
Skills
- Advanced problem-solving abilities
- Conflict management
- Team player
- Proficient in ASL (American Sign Language)
- Organized & upbeat
- Performance driven
- Excellent communication skills
- Able to handle fast-paced settings under pressure
- Excellent customer skills
- Adaptability
Timeline
Sales Associate
CosmoProf
01.2023 - 01.2025
Host, Takeout & Serving
Katella Deli Restaurant
01.2019 - 01.2020
Front Desk Receptionist/Gym Manager And Starbucks Barista
Coto de Caza Country Club
01.2018 - 01.2020
Seasonal Sales Associate & Manager
Kohl's
01.2018 - 01.2019
Administrative Assistant
Twin Consulting Group
01.2017 - 01.2023
Hostess, Takeout, and Server
Spikes Fish House
01.2015 - 01.2019
Associate's Degree -
Cypress College
California State University, Fullerton
High School Diploma -
Capistrano Valley High School