Jessica Ivie
Coto De Caza,CA
Summary
Experienced in customer service and hospitality with a strong focus on teamwork, punctuality, and integrity. Skilled in conflict resolution and communication, with a calm and approachable demeanor. Demonstrates strong communication skills with proven ability to quickly adapt to new environments.
Overview
11
11
years of professional experience
Work History
Sales Associate
CosmoProf
Orange County, CA
07.2022 - 12.2025
- Offered trending cosmetic products to licensed cosmetologists and collaborated with management to develop strategies that helped achieve sales targets.
- Assisted clientele in navigating the wide range of available beauty products by providing informative answers to each of their questions.
- Supported store management with daily operations tasks such as opening and closing procedures, staff scheduling, and ordering replenishments.
- Contributed to visual merchandising efforts by creating eye-catching and well organized displays that showcased products effectively.
- Provided expert product knowledge to assist clients in selecting beauty products.
- Managed inventory levels and neatly restocked shelves to ensure product availability.
- Trained new associates on sales techniques, product knowledge, and customer service standards.
Front Desk Receptionist
Coto de Caza Country Club
Orange County, CA
08.2019 - 12.2020
- Maintained a very clean and organized front office area to create a welcoming and professional environment for members and employees.
- Scheduled and coordinated appointments, large events, lunch/dinner reservations, spa visits, golf reservations and tennis matches/practices.
- Managed front desk operations while kindly greeting guests and engaging in pleasant conversations with the members of the Country Club while ensuring a seamless check-in and check-out processes.
- Coordinated the communication between various departments throughout the entire Country Club while enhancing outstanding service delivery and response times.
- Communicated with management to organize the Country Club team meetings and large event planning.
- Resolved guest inquiries and concerns promptly while maintaining positive relationships with members.
- Handled sensitive member information with confidentiality to adhere to the privacy guidelines of the Country Club.
Restaurant Server
Katella Restaurant
Los Alamitos, CA
12.2018 - 12.2019
- Delivered exceptional customer service, with a positive attitude, while ensuring guest satisfaction and repeat business.
- Collaborated and maintained communication with kitchen staff to facilitate timely order preparation and delivery.
- Managed multiple tables efficiently while delivering high-quality service during peak hours and keeping the serving areas stocked and clean.
- Trained and mentored new hosts and servers on restaurant protocols and service standards.
- Assisted in menu development by providing feedback on customers preferences, popular menu items and trends.
- Cultivated warm and welcoming relationships with regular customers.
Seasonal Sales Associate
Kohl's
Rossmoor
11.2018 - 12.2018
- Maintained organized merchandise displays to enhance visual appeal and promote more sales during the holiday season.
- Strong customer service skills in a retail setting while processing transactions using POS systems and ensuring accurate cash handling.
- Enthusiastic and positive contributor and supporter of team goals while answering any questions shoppers may have.
- Excellent organization and communication skills with an outstanding ability to handle a challenging environment.
- Helped customers locate merchandise and checked store system for merchandise at other Kohl's sites or online.
- Collaborated with all team members to achieve sales targets and analyzed customer feedback to improve overall shopping experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally handled issues in busy environments and high-stress situations.
Hostess, Takeout, and Server
Spikes Fish House
RSM
12.2014 - 12.2018
- Train new floor staff on customer service expectations and proper food handling guidelines, restaurant, and protocols
- Respond to customer inquiries & provide complete resolution.
- Observe and precisely check the progress and quality to ensure the guests have the best experiences
Education
Associate's Degree -
Cypress College
California State University, Fullerton
High School Diploma -
Capistrano Valley High School
01.2017
Skills
- Advanced problem-solving abilities
- Conflict management
- Team player
- Proficient in ASL (American Sign Language)
- Organized & upbeat
- Performance driven
- Excellent communication skills
- Able to handle fast-paced settings under pressure
- Excellent customer skills
- Adaptability
Timeline
Sales Associate
CosmoProf
07.2022 - 12.2025
Front Desk Receptionist
Coto de Caza Country Club
08.2019 - 12.2020
Restaurant Server
Katella Restaurant
12.2018 - 12.2019
Seasonal Sales Associate
Kohl's
11.2018 - 12.2018
Hostess, Takeout, and Server
Spikes Fish House
12.2014 - 12.2018
Associate's Degree -
Cypress College
California State University, Fullerton
High School Diploma -
Capistrano Valley High School