Jessica Izeh
Systems Analyst
Houston,TX
Summary
Results-driven Systems Analyst with over 6 years of experience in healthcare analytics, security, and SaaS implementations. Proven success in enhancing system performance, compliance, and user satisfaction through cross-functional collaboration and process optimization. Skilled in project management, data analysis, and leveraging tools like SQL and Oracle PeopleSoft to drive efficiency.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
System Analyst II
Fred Hutch
10.2022 - 10.2024
- Led a team of 20 members through the PeopleSoft PUM upgrade, overseeing review, testing, implementation, and bug fixes for the Procure-to-Pay module, ensuring zero critical issues post-launch
- Owned and supported the P2P module on PeopleSoft, GHX, Tungsten, and Censeo, resolving 95% of tier II technical support tickets within SLA timelines and improving system performance metrics.
- Administered user access and managed security controls, achieving a 98% enforcement success rate, surpassing industry benchmarks of 85%, and enhancing data protection integrity
- Implemented new security tools and processes, reducing security incidents by 20% and aligning operations to meet 100% of audit compliance requirements.
- Assessed business requirements to create focused solutions.
- Oversaw collaboration with three departments to implement Jaggaer Contracts+ software, ensuring on-time deployment and operational alignment
- Streamlined Cherwell ticketing processes using Smartsheet automation, increasing workflow efficiency by 25% and saving 20 labor hours monthly
- Collaborated with DevOps and UI/UX teams, delivering system solutions that achieved a 98% stakeholder satisfaction rate
- Provided technical support for end-users, resolving issues promptly and effectively.
- Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
- Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.
QA Analyst IV
Houston Health Department
06.2020 - 10.2022
- Facilitated cross-team COVID-19 lab reporting, ensuring a 98% data accuracy rate and reducing reconciliation errors by 15%
- Conducted cross-departmental audits with a 95% accuracy rate, enhancing compliance standards and reducing non-compliance risks by 30%
- Provided analytical support that reduced response times by 20%, doubling operational task capacity
- Supported timely project completion through efficient prioritization and execution of test tasks.
Data Analyst
Data Tech Con
06.2021 - 12.2021
- Reduced reporting time by 30%, saving 10 hours monthly, and achieved a 25% improvement in organizational goal projections through data process automation
- Spearheaded data reviews that identified key factors impacting patient outcomes, improving treatment success rates by 10%
Case Manager I
Driscoll Health Plan
09.2018 - 12.2019
- Increased patient enrollments by 20% and referral rates by 15% through strategic relationship-building initiatives
- Reduced hospital resource utilization by 10% through educational programs, resulting in an annual cost reduction of $50,000
Education
Master of Science - Healthcare Informatics and Information Management
University of Texas Rio Grande Valley
Edinburg, TX 10.2019 - 12.2020
Bachelor of Science - Health Science
Texas A&M University-Corpus Christi
Corpus Christi, TX 08.2014 - 12.2018
Skills
Operations support: Issue Resolution, Ticketing Systems (Cherwell, Smartsheet, ServiceNow), Process Optimization
Technical: SQL, SQL Database Management, Advanced SQL Queries, Oracle PeopleSoft, Smartsheet, Tableau, Microsoft Power Platform, PostgreSQL, Transact-SQL
Project management: Project Delivery, UAT Testing, Compliance Audits, Cross-Functional Collaboration
Healthcare analytics: Clinical Data Management, HIPAA Compliance, Reporting Automation, Data Accuracy Validation
Security management: User Access Controls, IAM Solutions, Security Tool Implementation, Audit Preparation
Requirements gathering
Websites
Core Competencies
- Healthcare Analytics & Data Management: Clinical data analysis, EHR systems, HIPAA compliance, COVID-19 lab reporting, data accuracy a assurance, reporting automation
- Systems Analysis & Operations Support: Issue resolution, ticketing systems (Cherwell, Smartsheet, ServiceNow), cross-functional collaboration, process optimization
- Technical Expertise: SQL, SQL Database Management, Advanced SQL Queries, Oracle PeopleSoft, Smartsheet, Tableau, Microsoft Power Platform, PostgreSQL, Transact-SQL, Data Analysis, UAT Testing, Workflow Automation
- Security & Compliance: User access controls, security tool implementation, audit preparation, IAM processes, risk assessments
- Project & Process Management: Project delivery, workflow efficiency improvements, UAT testing, compliance audits, test script design
- SaaS & System Integration: SaaS implementations, software upgrades, data analysis, process improvement, documentation development
Timeline
System Analyst II
Fred Hutch
10.2022 - 10.2024
Data Analyst
Data Tech Con
06.2021 - 12.2021
QA Analyst IV
Houston Health Department
06.2020 - 10.2022
Master of Science - Healthcare Informatics and Information Management
University of Texas Rio Grande Valley
10.2019 - 12.2020
Case Manager I
Driscoll Health Plan
09.2018 - 12.2019
Bachelor of Science - Health Science
Texas A&M University-Corpus Christi
08.2014 - 12.2018
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