EVERETT BATES
Chicago,IL
Summary
Offer functional and technical expertise in optimizing and upgrading System applications. Extensive experience working with senior management to solve complex business problems through implementation of new technologies.
Overview
6
6
years of professional experience
Work History
System Analyst II
Retail Business Services
01.2021 - 03.2023
- Investigated and addressed system issues to enhance usability and improve functionality.
- Oversaw installation of software programs and hardware systems to meet requirements.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Provided support for network infrastructure and baseline configurations.
Information Technology Specialist
Lawrence Hall Youth Services
08.2017 - 06.2021
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Used ticketing systems to manage and process support actions and requests for over 500 employees.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Communicated regularly with customers concerning data exchange and technology integration.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Set up network profiles, security permissions and file sharing systems.
Education
Associate of Science - General Studies
Prairie State College
Chicago Heights, IL05.2015
Skills
- Citrix Cloud / Citrix Workspace
- Jenkins
- Azure
- Global Protect VPN
- Office 365 / Microsoft Teams
- Active Directory
- Slack
- Remote Desktop
- Keeper Vault
- Interaction Desktop I3
- Confluence Directory / Runbooks
- Success Factors
- SharePoint
- Duo Authenticator
- Microsoft Authenticator MFA
- Pager Duty
- When I Work
- DATA DOG
- Jira
- Bitbucket
- Icinga
- Dynamos Night Watch
- Clarity (Time Clock)
- VSphere
- Lockout Status App
- Director IT
- Kitty
- Keepass 2
- LAPAS UI
- SCCM
- PowerShell
- ORTEC
- Cisco AnyConnect VPN
- Identity and Access Management
- SSO
- Ecommerce
- ServiceNow Ticketing System
- Splunk
- Keeper Vault
- ZScaler
Timeline
System Analyst II
Retail Business Services
01.2021 - 03.2023
Information Technology Specialist
Lawrence Hall Youth Services
08.2017 - 06.2021
Associate of Science - General Studies
Prairie State College
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