Jessica Jackson
Beacon,NY
Summary
Proven expertise in enhancing patient satisfaction and streamlining intake processes at Spectrum Behavioral Health. Demonstrates exceptional customer service and follow-up skills, ensuring confidentiality and efficient appointment scheduling. Achieved significant reductions in data entry errors, showcasing meticulous attention to detail and a commitment to accuracy.
Overview
16
16
years of professional experience
Work History
Intake Coordinator
Spectrum Behavioral Health
08.2020 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
Office Manager
Prospect Dental
01.2019 - 01.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Administrative Assistant
Family Dental Group
11.2014 - 01.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Dental Assistant
All Access Dental
05.2009 - 02.2015
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Education
High School Diploma -
Beacon High School
Beacon, NY08-2002
Skills
- Insurance verification
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
Chairside Dental Assistant Certificate
This certificate allows me to chairside in general dentistry and oral durgery.
Timeline
Intake Coordinator
Spectrum Behavioral Health
08.2020 - Current
Office Manager
Prospect Dental
01.2019 - 01.2020
Administrative Assistant
Family Dental Group
11.2014 - 01.2019
Dental Assistant
All Access Dental
05.2009 - 02.2015
High School Diploma -
Beacon High School
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