Jessica Jacobs
Highland,IL
Summary
Dynamic Medical Assistant with extensive experience, excelling in patient triage and medication administration. Proven ability to enhance patient care through effective communication and clinical procedures. Skilled in electronic health records and prior authorizations, fostering strong relationships with patients and providers alike.
Overview
14
14
years of professional experience
Work History
Medical Assistant
Anderson Medical Group - Highland Primary Care
Highland, Illinois
12.2023 - Current
- Chart prep myself and provider for the week
- Roomed patients and recorded vital signs
- Complete testing for patients including - SLUMS, PHQ, GAD7, Sleepy Scale
- Back office procedures including - ear lavage, EKG, injections
- Prepared examination rooms for medical procedures
- Ensured timely prior authorizations to facilitate patient care
- Inform patients of results
- Refill medications with provider approval
- Counted samples and in-office medications for accurate inventory management
Medical Assistant
HSHS Medical Group - Family Medicine
Shiloh/Highland, Illinois
10.2017 - 12.2023
- Administered injections to patients in accordance with medical protocols.
- Room patients/take vitals
- Educate patients on self-injections
- Relay provider responses to patients to ensure understanding and adherence to care plans
- Triage patient phone calls to assess needs and direct to appropriate care
- Complete prior authorizations to facilitate timely access to necessary treatments
Office Facilitator
HSHS Medical Group - Family Medicine
Shiloh, Illinois
11.2019 - 10.2023
- Complete medical records requests
- Create templates for providers
- Maintain correct time punches for employees
- Assisted in interview process to identify suitable candidates
- Contributed to safety committee meetings to enhance workplace safety protocols
- Order supplies for offices
- Fostered strong relationships between colleagues and providers to improve collaboration
- Run reports daily, weekly and monthly depending on the type of report
Medical Assistant
Anderson Medical Group - Dr. Kopjas Office
Maryville, Illinois
09.2016 - 10.2017
- Prepared examination rooms and measured vital signs for patients.
- Triage patient phone calls to address concerns and direct to appropriate care
- Process medication refills to ensure timely access for patients
- Communicate test results to patients, providing clarity and support
Intern Medical Assistant
Southfield Family Medicine
South County, Missouri
05.2016 - 07.2016
- Roomed patients/took vitals
- Managed patient phone inquiries to enhance communication and care.
- Assisted in lab operations, contributing to efficient workflow.
- Learned front desk/checking in patients
- Engaged in internship to acquire practical skills for medical assistance.
Assistant Manager
Deb Shops
Fairview Heights, Illinois
02.2012 - 03.2015
- Addressed and resolved customer complaints to enhance satisfaction
- Trained new employees to ensure effective integration into team
- Monitored store operations to prevent loss through increased awareness
- Operated cash registers efficiently during peak hours.
Education
Medical Assistant Certification -
Southwestern Illinois College
Belleville, Illinois05.2016
Skills
- Patient triage
- Medication administration
- Clinical procedures
- Electronic health records
- Prior authorization
- Medical terminology
Qualifications
Pharmacology, Phone etiquette, Medical record maintenance, Knowledge of medical terminology, Filing, facsimile, typing, and copying, CPR Certification, Injections, Back office procedures, Prior authorizations, EKG, Documentation, Vital signs, Sterile technique
Timeline
Medical Assistant
Anderson Medical Group - Highland Primary Care
12.2023 - Current
Office Facilitator
HSHS Medical Group - Family Medicine
11.2019 - 10.2023
Medical Assistant
HSHS Medical Group - Family Medicine
10.2017 - 12.2023
Medical Assistant
Anderson Medical Group - Dr. Kopjas Office
09.2016 - 10.2017
Intern Medical Assistant
Southfield Family Medicine
05.2016 - 07.2016
Assistant Manager
Deb Shops
02.2012 - 03.2015
Medical Assistant Certification -
Southwestern Illinois College