Jessica Jaimes
Austin,TX
Summary
Dynamic individual with a diverse background in customer service and operations. Known for effective communication and problem-solving abilities, ready to contribute to improving client experiences and operational workflows.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Fast Food Worker
McDonald's
Austin, Tx
06.2026 - Current
- Greeted customers and took their orders in a friendly and efficient manner.
- Served orders to customers at windows, counters and tables.
- Operated cash register, processing customer transactions efficiently.
- Provided quality customer service by adhering to company policies and procedures.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Complied with all local health codes and regulations concerning food preparation and handling.
- Adhered to company policies regarding attendance and punctuality.
- Made and served coffee, tea and fountain drinks.
Aftercare recovery home
Premier Recovery
Austin, Tx
03.2026 - Current
- Identified customer needs promptly to enhance satisfaction and support recovery.
- Assisted client in shower after lymphatic drainage massage.
- Made meals breakfast lunch and dinner that followed the guidelines and restrictions given by both surgeon and client
- Assisted client with showering post-lymphatic drainage massage to promote comfort and hygiene.
- Efficiently removed and emptied surgical drains to maintain patient comfort. surgical drains efficiently and recorded ML on chart for post op appointment
Floater
Tech ridge vision
Austin, Tx
07.2026 - 08.2026
- Assisted customers in selecting appropriate eyewear styles and lenses.
- Processed orders for eyewear, ensuring accuracy and timeliness.
- Managed front desk operations and greeted visitors warmly.
- Handled incoming mail and packages, distributing them promptly.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Maintained accurate crystal files to ensure efficient record-keeping. for medical records efficiently.
Lead Optician
Texas State Optical
Austin, Tx
04.2016 - 02.2026
- Oversaw daily operations and staff management in high-volume optical retail environment.
- Guided team in providing exceptional customer service and personalized eyewear consultations.
- Directed optical staff in providing excellent customer service and patient care.
- Trained new opticians on fitting techniques and equipment usage for optimal patient care.
- Analyzed prescriptions written by optometrists or ophthalmologists to determine best lenses for patients' needs.
- Provided guidance to customers in selecting frames that best suit their style preferences and facial features.
- Managed inventory and ordered supplies to ensure seamless optical service availability.
- Monitored daily operations of the optical department ensuring efficient workflow processes were followed.
- Implemented corrective action plans to address operational issues within the optical department.
- Collaborated with vendors on pricing negotiations for bulk orders placed by the store.
- Educated clients about eyeglass lens options including single vision lenses, bifocals, trifocals or progressive lenses.
- Assisted with the scheduling of appointments, filing paperwork and maintaining patient records.
- Submitted claims to corresponding insurances for lab orders like VSP or Eyemed
Education
Reagan Highschool
Austin, Tx Skills
- Customer service
- Inventory management
- Staff management
- Effective communication
- Reliable team worker
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Floater
Tech ridge vision
07.2026 - 08.2026
Fast Food Worker
McDonald's
06.2026 - Current
Aftercare recovery home
Premier Recovery
03.2026 - Current
Lead Optician
Texas State Optical
04.2016 - 02.2026
Reagan Highschool