Jessica James
Summary
I approach each day and unique challenges with enthusiasm, patience and humor. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am willing to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Boat Inspector
Jackson Lake State Park
06.2023 - 10.2023
- Supervisor Name: Matt Schuler
- Upheld codes and regulations governing materials, processes, and procedures.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Performed inspections of vehicles, containers and equipment to check for compliance, safety, tampering and evidence of illegal activities.
- Set policies governing inspecting, testing and compliance operations.
- Investigated customer complaints to take necessary corrective actions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
Visitor Technician
Jackson Lake State Park
06.2022 - 08.2022
- Supervisor Name: Dylan Wooldridge and Amy Brandenburg
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Disbursed and recorded appropriate gate passes.
- Monitored gate areas and addressed security situations with management.
- Responded quickly to emergency situations to assess and deflect issues.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Education
High school diploma -
Fort Morgan High School
Fort Morgan, CO05.2023
Skills
- Quality Standards
- Visual Inspection
- Safety Awareness
- Judgment and Decision-Making
- Reading Comprehension
- Time Management
- Speaking
- Critical Thinking
Experience And Leadership
- Editor-in-Chief of the FMHS yearbook.
- Mentor for the City of Fort Morgan New Horizons Youth Outreach Program.
Timeline
Boat Inspector
Jackson Lake State Park
06.2023 - 10.2023
Visitor Technician
Jackson Lake State Park
06.2022 - 08.2022
High school diploma -
Fort Morgan High School