Jessica James
Columbus,Ohio
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 5+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Office Manager
Jame5unlimited
01.2018 - Current
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Hearing Representative
Franklin County Dept. of Job & Family Services
01.2014 - 01.2019
- Conduct interactive interviews to determine and re-determine eligibility for services
- Develop a cooperative plan of action with the consumer
- Provide linkage with prospective employers, community resources, legal entities, and community organizations
- Establish time frames for meeting goals; identify barriers, develop viable strategies to address needs with customers based upon their developed plan of action
- Refer customer for vocational testing and assessment, conduct employability counseling
- Prepare social summaries and medical packets to secure enhanced financial and medical benefits
- Act as an agency representative at state hearings and take necessary action as ordered by the hearing decision
- Investigate case discrepancies and compute overpayments and underpayments of all benefits programs
- Explain laws, policies, regulations, rights and responsibilities associated with the receipt of benefits and services
- Follow up on various case inquires complaints, case alerts, match listings or special review and make appropriate case adjustments
- Provide input to unit supervisor and senior staff regarding program procedures; identify problems and make recommendations for corrective action
- Interview customers to assess potential employability and self-sufficiency.
Youth Specialist
State of Ohio DYS
01.2008 - 01.2014
- Observed prisoners' or detainees' activities to detect unusual or prohibited behavior, which might be a threat to the security of the facility or the safety of prisoners, detainees, employees, or visitors
- Conducted thorough searches of prisoners, detainees, visitors, employees, mail, packages, cellblocks, and other structures for such prohibited items as critical tools, weapons, drugs, or other contraband
- Kept prisoners' or detainees' compliant within facility rules and regulations
- Wrote Disciplinary Actions (tickets) on prisoners for rule's infractions
- Assisted in controlling disturbances and isolating instigators
- Modified prisoner or detainee attitudes and behaviors through one-to-one or group interaction
- Observed and appropriately responded to such 'critical incidents' as assaults on employees, prisoners, or detainees, prisoner disturbances, or other situations threatening to the security of the facility and prepared written reports
- Worked with Resident Unit Managers and Assistant Resident Unit Supervisors, in such areas as determination of prisoner security classifications and parole eligibility, disciplinary proceedings, and prisoner counseling
- Controlled entry and exit from the facility; identified employees, visitors and law enforcement personnel entering the facility; escorted and monitored visitors while in the facility.
Education
Bachelor of Arts - Criminal Justice
Kaplan University
Des Moines, IAAssociate of Arts and Science - Paralegal
ETI Technical College
Canton, OHCertification
- ServiceNow Micro Certification
- Cultural Awareness & Sensitivity
- Work Eligible Training
- Tanf Reauthorization
- Interview Training
- Completion of MI Training/Motivational Interviewing
- Strong Computer Skills
Qualifications Summary
Dynamic, program manager, counselor, and strategist, providing operational leadership and guidance. Persuasive communicator with well-developed program development, interviewing and presentation skills. Able to develop productive relationships with consumers, colleagues and staff members at all levels. Key competencies include: Counseling/Case Management, Strategic Planning, Relationship Management, Program Development and Implementation, Analytical Skills, Organizational Leadership, Program Oversight and Administration, Interviewing Skills.
Timeline
Administrative Office Manager
Jame5unlimited
01.2018 - Current
Hearing Representative
Franklin County Dept. of Job & Family Services
01.2014 - 01.2019
Youth Specialist
State of Ohio DYS
01.2008 - 01.2014
Bachelor of Arts - Criminal Justice
Kaplan University
Associate of Arts and Science - Paralegal
ETI Technical College