Latisha Martin
Columbus,Ohio
Summary
Dedicated professional with a solid background in customer service and operational efficiency, developed as an Assistant Store Manager at Discount Fashion Warehouse. Skilled at improving customer experiences through problem-solving and keen attention to detail, while training teams to deliver exceptional service and support. Experienced in troubleshooting technical issues to ensure seamless operations, with strong communication and problem-solving abilities to address user concerns quickly. Well-versed in customer service principles and support tools, creating positive user interactions.
Overview
7
7
years of professional experience
Work History
Custodian
Columbus City Schools
01.2023 - Current
- Maintained cleanliness and sanitation standards throughout school facilities.
- Operated cleaning equipment, including floor scrubbers and vacuums, efficiently.
- Assisted in training new custodial staff on safety protocols and cleaning procedures.
- Conducted routine inspections to ensure compliance with health and safety regulations.
- Collaborated with maintenance team to report facility issues promptly.
Assistant Store Manager
Discount Fashion Warehouse
02.2022 - 01.2023
- Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained and supervised team members to enhance service quality and operational efficiency.
- Implemented inventory management processes to maintain optimal stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, optimizing product placement for increased visibility.
- Resolved customer inquiries and complaints, fostering positive relationships and loyalty.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Service Coordinator
Bridges To Independence
03.2020 - 01.2022
- Coordinated client intake processes to ensure timely access to services and resources.
- Developed and maintained relationships with community partners for comprehensive service delivery.
- Facilitated regular case management meetings to enhance team collaboration and communication.
- Implemented tracking systems for client progress, improving overall service outcomes.
- Developed individualized care plans tailored to specific needs of clients.
- Facilitated daily living activities, ensuring comfort and safety for clients.
- Coordinated communication between families, healthcare professionals, and support staff.
- Mentored junior caregivers in best practices for special needs care.
- Assisted clients in maintaining personal hygiene, grooming, and dressing to promote dignity and selfesteem.
Data Entry Clerk
Insight Global
04.2019 - 03.2020
- Processed high volumes of data entries with accuracy and efficiency using advanced database management systems.
- Maintained meticulous records to ensure compliance with company protocols and data integrity standards.
- Coordinated cross-departmental communication to streamline data processing workflows and resolve discrepancies.
- Developed training materials for new staff, enhancing onboarding experience and knowledge retention.
Education
Bachelor of Science - Social Work
University of Phoenix
Phoenix, AZ01-2028
High School Diploma -
Whitehall-Yearling
Whitehall, OH05-2012
Skills
- Work independently
- Responsible and dependable
- Customer service
- Attention to detail
- Problem-solving
- Time management
- Customer service-focused
- Work prioritization
- Customer experience
- Customer service and engagement
- Support services
- Customer relationship management
Timeline
Custodian
Columbus City Schools
01.2023 - Current
Assistant Store Manager
Discount Fashion Warehouse
02.2022 - 01.2023
Service Coordinator
Bridges To Independence
03.2020 - 01.2022
Data Entry Clerk
Insight Global
04.2019 - 03.2020
Bachelor of Science - Social Work
University of Phoenix
High School Diploma -
Whitehall-Yearling