Jessica Jardine
Naperville,Illinois
Summary
Dynamic and resourceful professional with over a decade of experience providing high-level support in private households, hospitality, and wellness sectors. Proven ability to anticipate needs, manage competing priorities, and maintain confidentiality while ensuring smooth day-to-day operations. Highly skilled in communication, organization, and workflow optimization, with a natural ability to foster trust and deliver exceptional client support in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Server
Meson Sabika
Naperville, IL
11.2021 - Current
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Facilitated efficient order taking and delivery, enhancing dining experience for guests.
- Collaborated with kitchen staff to ensure accuracy in food preparation and presentation.
- Trained new servers on menu knowledge, service protocols, and operational procedures.
- Streamlined table turnover processes, increasing overall restaurant efficiency during peak hours.
Front Desk Coordinator
Bluebird Wellness
Chicago, IL
01.2023 - 12.2023
- Managed front desk operations to ensure efficient patient check-in and appointment scheduling via Jane.
- Managed confidential client information with utmost discretion and integrity.
- Streamlined communication between patients, staff, and Acupuncturists and Herbalists to enhance client experience.
- Executed room flipping tasks and organized spaces to enhance client experience.
- Collaborated in the formulation and preparation of customized herbal remedies to enhance client wellness.
Studio Attendant
Yoga By Degrees
Wheaton, IL
12.2018 - 04.2023
- Managed communication with clients by responding to inquiries and requests via phone, email, and in-person interactions.
- Delivered exceptional customer service to enhance client satisfaction and retention.
- Maintained cleanliness and organization of studio environment to support a welcoming atmosphere.
- Trained new staff on operational procedures, customer engagement techniques and use of MindBody software.
- Executed payment processing for memberships and service packages.
Nanny
Mariah Gause
Wheaton, IL
08.2018 - 09.2020
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Encouraged curiosity, exploration and problem-solving appropriate to development levels and to support child's social and emotional growth.
- Organized extracurricular activities that enhanced children’s physical, emotional and social well-being.
- Managed daily schedules, coordinating meals, playtime, and rest periods effectively.
- Provided attentive care to children, ensuring safety and well-being in daily activities.
Server
BD's Mongolian Grill
Naperville, IL
01.2015 - 08.2016
- Streamlined table turnover processes, increasing overall restaurant efficiency during peak hours.
- Resolved guest complaints promptly, maintaining positive relationships and encouraging repeat business.
- Developed and maintained positive working relationships with others to reach business goals and maintain team-like work environment.
- Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Lead Hostess
BD's Mongolian Grill
Naperville, IL
06.2013 - 08.2015
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Greeted guests upon arrival and provided accurate wait times and attentive service and friendly conversation.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Bussed, cleared, cleaned and set tables in quiet and efficient manner.
- Listened to, understood and clarified guest concerns and issues.
Education
The University of Illinois
Champaign, ILMaster of Science - Acupuncture And Chinese Herbal Medicine
Pacific College of Health And Science
Chicago, IL04.2027
Skills
- Adaptable resource management
- Meticulous attention to detail
- Innovative thinking
- Independently motivated
- Effective communication
- Safety compliance knowledge
- Critical Thinking
- Point of sale expertise
- Proficient in resolving complaints
Languages
Spanish
Professional Working
Timeline
Front Desk Coordinator
Bluebird Wellness
01.2023 - 12.2023
Server
Meson Sabika
11.2021 - Current
Studio Attendant
Yoga By Degrees
12.2018 - 04.2023
Nanny
Mariah Gause
08.2018 - 09.2020
Server
BD's Mongolian Grill
01.2015 - 08.2016
Lead Hostess
BD's Mongolian Grill
06.2013 - 08.2015
The University of Illinois
Master of Science - Acupuncture And Chinese Herbal Medicine
Pacific College of Health And Science