MELISSA BATONGMALAKI
NURSING
Houston,TX
Summary
Dynamic Clinical Nurse Leader with extensive hands-on clinical experience in fast-paced healthcare settings. Expertise in developing impactful educational programs that enhance nursing competencies and drive superior patient outcomes. Committed to fostering a culture of continuous learning and professional growth among nursing teams.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Director of Patient Experience and Magnet
HCA Houston Healthcare Pearland
09.2024 - Current
- Achieved alignment with HCA's accountability structure for improved operational efficiency.
- Standardized unit huddles and department validations to enhance team communication.
- Restructured Nurse Leader Rounding, resulting in improved patient engagement and satisfaction.
- Facilitated leadership development through targeted training and personalized coaching sessions.
- Implemented hourly S.A.F.E.T.Y rounding program, training 98% of hospital staff effectively.
- Integrated RESOLVE application into nurse leader rounding, enhancing patient experience outcomes.
Lead Clinical Resource Support Nurse
HCA Houston Healthcare Pearland
12.2022 - 09.2024
- Established Clinical Resource Support Nurse role, enhancing facility nursing resources.
- Facilitated shared governance structure to empower nursing staff and improve care.
- Initiated monthly 'Talk with a Doc' sessions, advancing nursing education collaboration.
- Planned and facilitated continuing nursing education offerings for staff development.
- Led evidence-based practice initiatives, promoting best practices in patient care.
- Mentored new Clinical Professional Development Educators during their transition into roles.
Clinical Professional Development Educator - Generalist
HCA Houston Healthcare Pearland
07.2021 - 12.2022
- Enhanced facility education by leading orientation for nursing and ancillary staff.
- Streamlined student placement using MyClinicalExchange MCE system for efficient processing.
- Elevated life support skills through AHA/Red Cross certification checkoffs for all staff.
- Implemented evidence-based practice initiatives, improving unit procedures and outcomes.
- Designed Nursing Grand Rounds focusing on advanced nursing skills every quarter.
- Organized vendor and third-party educational events to enrich staff knowledge.
- Facilitated comprehensive nursing education via classroom, unit in-services, and mock simulations.
- Conducted thorough need assessments, closing gaps in nursing department education.
- Developed targeted training programs addressing facility's diverse educational requirements.
- Led nurse resident onboarding, ensuring compliance with program standards.
- Administered Healthstream platform, optimizing educational record-keeping and functionality.
- Created strategic educational content, enhancing nursing proficiency across facility and division.
Clinical Professional Development Educator - Critical Care Specialty
HCA Houston Healthcare Clear Lake
08.2018 - 07.2021
- Enhanced critical care unit management across four ICUs and three step-down units.
- Educated nurses in CVICU, Neuro-Trauma ICU, CCU, and Medical-Surgical ICU.
- Developed training curriculum for transitioning med-surg floor to CVIMU unit.
- Facilitated comprehensive CVICU training for new department team members.
- Coordinated specialized education for growing Cath Lab service line initiatives.
- Tracked staff competencies and education requirements for all assigned care areas.
Neuro-Trauma ICU Staff Nurse and Relief Charge Nurse
HCA Houston Healthcare Clear Lake
09.2016 - 08.2018
- Provided comprehensive care for neuro and trauma patients in a Level II Trauma center.
- Managed post-neurosurgical patients, including craniotomies and stroke evaluations.
- Implemented evidence-based practices, enhancing patient outcomes on the unit.
- Participated in rapid response and code teams, improving emergency response efficiency.
- Utilized Coolguard and ArticSun for effective targeted temperature management.
- Precepted new nurses, contributing to team development and quality care delivery.
Agency Critical Care Nurse - Specialized in Cardiovascular ICU Care
SEV Staffing - Nursing Agency
10.2013 - 10.2016
- Worked in a variety of critical care units specializing in neuro ICU, surgical ICU, and cardiovascular ICU/CCU
- Hospitals Worked at as an agency / contract nurse: Clear Lake Regional Medical Center, Kingwood Medical Center, Mainland Medical Center, West Houston Medical Center, Methodist Hospital, Memorial Hermann
Charge Nurse - Clinical Coordinator
Memorial Hermann Pearland Hospital
11.2015 - 09.2016
- Enhanced unit performance by mentoring and coaching team members effectively.
- Facilitated department opening, ensuring seamless integration of care services to public.
- Optimized patient flow by conducting rounds on critical cases in ER.
- Managed facility's bed board system for efficient patient placement.
- Streamlined unit operations by coordinating staffing and assisting with schedules.
- Ensured rapid response efficiency by addressing hospital codes and emergencies.
- Supported patient care delivery in critical care units with precision.
- Utilized Cerner Documentation platform for accurate patient record management.
Surgical ICU Nurse
Memorial Hermann Northeast Hospital
11.2013 - 03.2014
- Staff critical care nurse for a surgical ICU
- Provided advance care for critical care patients
- Managed patients on the BIPAP, ventilator and on multiple IV
- Managed patients on devices such as IABP and ArticSun
- Precepted new nurses on the unit
- Cerner Documentation platform utilize
Medical-Surgical ICU Nurse
HCA East Houston Regional Medical Center Hospital
09.2012 - 10.2013
- 16-Bed ICU
- Staff critical care nurse
- Provided advance care for critical care patients
- Managed patients on the BIPAP, ventilator and on multiple IV drips
- Paper documentation transitioned to electronic health recording
- MediTech documentation was utilized
Education
Doctor of Nursing Practice - Educational Leadership
CHAMBERLAIN UNIVERSITY
12.2025
Master of Science - Executive Leadership
CHAMBERLAIN UNIVERSITY
10.2021
Bachelor of Science - Nursing
UNIVERSITY OF TEXAS AT ARLINGTON
05.2016
Associates of Science Degree - Nursing
LEE COLLEGE
05.2012
Skills
- Strong interpersonal skills
- Collaborative team member
- Innovative thinker
- Adaptable in fast-paced settings
- Adaptable resource management
- Skilled communicator
- Strong oral communication skills
- Engaging presentation techniques
- Proficient in prioritizing responsibilities
- Strong organizational skills
- Skilled in Microsoft software applications
- Proficient in webpage development
- Administration of SharePoint environments
- Committed to continuous learning
- Pursue challenging opportunities
- Resilience in high-stress environments
- Guiding project development
- Adept at overseeing project execution
- Strong work ethic
Affiliations
· American Association of Critical-Care Nurses
· Association for Nursing Professional Development
Specialty Certifications
- Nursing Professional Development Certification (NPD-BC), 2023-01-01
- Critical Care Registered Nurse (CCRN), 2017-01-01
- Cardiovascular Board-Certified Registered Nurse (CVRN-BC), 2017-01-01
Nursing Recognitions
- Daisy Award Recipient as a Critical Care Nurse, 2018-01-01
- Recipient of the Excellence in Nursing Award - Good Samaritan Foundation as a Critical Care Educator, 2019-01-01
- Recipient of the Excellence in Nursing Award - Good Samaritan Foundation as a Clinical Professional Development Educator, 2021-01-01
Life Support Certifications
- Trauma Nursing Core Course Certification (TNCC) and Instructor
- Advanced Cardiovascular Life Support Certification (ACLS)
- Basic Life Support Certification (BLS)
Languages
English
Native or Bilingual
Timeline
Director of Patient Experience and Magnet
HCA Houston Healthcare Pearland
09.2024 - Current
Lead Clinical Resource Support Nurse
HCA Houston Healthcare Pearland
12.2022 - 09.2024
Clinical Professional Development Educator - Generalist
HCA Houston Healthcare Pearland
07.2021 - 12.2022
Clinical Professional Development Educator - Critical Care Specialty
HCA Houston Healthcare Clear Lake
08.2018 - 07.2021
Neuro-Trauma ICU Staff Nurse and Relief Charge Nurse
HCA Houston Healthcare Clear Lake
09.2016 - 08.2018
Charge Nurse - Clinical Coordinator
Memorial Hermann Pearland Hospital
11.2015 - 09.2016
Surgical ICU Nurse
Memorial Hermann Northeast Hospital
11.2013 - 03.2014
Agency Critical Care Nurse - Specialized in Cardiovascular ICU Care
SEV Staffing - Nursing Agency
10.2013 - 10.2016
Medical-Surgical ICU Nurse
HCA East Houston Regional Medical Center Hospital
09.2012 - 10.2013
Master of Science - Executive Leadership
CHAMBERLAIN UNIVERSITY
Bachelor of Science - Nursing
UNIVERSITY OF TEXAS AT ARLINGTON
Associates of Science Degree - Nursing
LEE COLLEGE
Doctor of Nursing Practice - Educational Leadership
CHAMBERLAIN UNIVERSITY