Kaitlyn French
Hagerstown,MD
Summary
Motivated employee with desire to take on new challenges. Strong work ethic and adaptability. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Patient Experience Representative
MedExpress Urgent Care
Martinsburg, WV
07.2022 - Current
- Greeted patients upon arrival and provided them with a warm and welcoming environment.
- Assisted in scheduling appointments, verifying patient information, and collecting payments.
- Provided support to staff members and other departments when needed.
- Answered incoming calls, responding promptly to inquiries or complaints from patients or family members.
- Developed strategies for improving customer service processes based on feedback from patients and employees.
- Performed administrative duties such as filing paperwork, entering data into computer systems, photocopying documents and preparing mailings.
- Ensured compliance with HIPAA regulations by properly handling confidential patient information.
- Managed inventory levels for office supplies, ensuring adequate stock was available at all times.
- Assisted with special projects as assigned by supervisor.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Cashier
Hollywood Casino Charles Town
Charles Town, WV
01.2022 - 05.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Adhered to health department regulations concerning sanitation standards.
Education
High School Diploma -
Martinsburg High School
Martinsburg05-2020
Skills
- Insurance Verification
- Strong interpersonal skills
- Telephone skills
- Appointment Scheduling
- Patient confidentiality
- Data entry proficiency
- Data Collection
- Time Management
- Listening Skills
- Problem-solving skills
- File Management
- Document Management
- Mail handling
- Cash Handling
- Administrative Skills
- Trainer
Timeline
Patient Experience Representative
MedExpress Urgent Care
07.2022 - Current
Cashier
Hollywood Casino Charles Town
01.2022 - 05.2022
High School Diploma -
Martinsburg High School
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