Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Olson

San Angelo

Summary

Experience in the work field over the course of 5+ years. Obtained a high school diploma and a Bachelor's degree from Angelo State University while working 2 part-time jobs for 2/4 years of my college career. Looking to explore the work field further and seeking opportunities that will aid in my employment for future endeavors.

Experienced with patient engagement and support. Utilizes effective communication techniques and empathy to resolve patient issues and improve satisfaction. Track record of building strong patient relationships and ensuring high level of service quality.

Overview

4
4
years of professional experience

Work History

Patient Experience Representative

Shannon Medical Center
09.2024 - Current
  • Monitored waiting room area to ensure cleanliness and comfort for all patients throughout their visit.
  • Improved patient education materials by collaborating with healthcare providers to develop clear and informative resources on various medical conditions and treatments.
  • Maintained patient confidentiality by adhering to HIPAA regulations and securely handling sensitive information.
  • Provided accurate information about clinic services when answering patient inquiries via phone or email.

Bartender & Server

In Vino Veritas
08.2023 - Current
  • Providing service to customers under Texas Alcohol Beverage Consumption laws and regulations
  • Handling of cash and debit/credit cards, operating a register patent computer and its calculations, and creating bank deposits

Beverage Cart & Restaurant Server

Quicksand Golf Course
08.2020 - Current
  • Providing service to customers under Texas Alcohol Beverage Consumption and Texas Department of State Health Services laws and regulations
  • Other tasks include handling of cash and debit/credit cards, operating a register and its calculations, and creating bank deposits

Education

Bachelors of Science - Criminal Justice

Angelo State University
San Angelo, Texas
05.2024

Wall High School -

Wall High School
Wall, Texas
05.2020

Skills

  • Cash Handling
  • Problem Solving
  • Bank Deposits
  • Customer Service
  • Time Management
  • Microsoft Word
  • Microsoft Excel
  • Analytical Thinking
  • Dependability
  • Integrity
  • Attention to Detail
  • Adaptability/Flexibility
  • Solution Generation
  • Pressure Management
  • Professionalism
  • Telephone skills
  • Patient confidentiality
  • Insurance verification
  • Medical terminology
  • Professionalism and etiquette
  • Strong interpersonal skills
  • Active listening
  • Data entry proficiency
  • Appointment scheduling

Timeline

Patient Experience Representative

Shannon Medical Center
09.2024 - Current

Bartender & Server

In Vino Veritas
08.2023 - Current

Beverage Cart & Restaurant Server

Quicksand Golf Course
08.2020 - Current

Wall High School -

Wall High School

Bachelors of Science - Criminal Justice

Angelo State University

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Rebecca Olson