Lisa Ludgood
West Des Moines,IA
Summary
With a proven track record at The Iowa Clinic P.C., I excel in patient confidentiality and fostering strong interpersonal relationships. Demonstrated expertise in insurance verification and appointment scheduling, I significantly enhanced patient satisfaction and streamlined data management processes, embodying professionalism and a keen sensitivity to diverse patient needs.
Overview
8
8
years of professional experience
Work History
Patient Experience Representative
The Iowa Clinic P.C.
09.2024 - Current
Greet and check patients in for their appointments.
Schedule patients for appointments via online, phone or in person.
Answer phones in a professional manner.
Print off charts for the next days patients.
Check the system to make sure we have current insurance information.
Input insurance information and scan cards into the patients chart.
Prepare scanning to be sent to Scanning to be put into the patients chart.
Monitor waiting room for cleanliness and order.
Document Management Clerk
The Iowa Clinic P.C.
03.2017 - 09.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Prepared medical records and images to be sent to other providers or to the patient.
- Took payment for records.
Education
Associate of Science - Health Information Technology
DeVry University
01-2017
Skills
- Telephone skills
- Patient confidentiality
- Insurance verification
- Medical terminology
- Data entry proficiency
- Appointment scheduling
- Follow-up skills
- Professionalism and etiquette
- Cross-cultural sensitivity
- Strong interpersonal skills
- Patient advocacy
- Information protection
Timeline
Patient Experience Representative
The Iowa Clinic P.C.
09.2024 - Current
Document Management Clerk
The Iowa Clinic P.C.
03.2017 - 09.2024
Associate of Science - Health Information Technology
DeVry University
Similar Profiles
DIANA DUBRITSKYDIANA DUBRITSKY
Patient Account Rep at The Iowa Clinic P.C.Patient Account Rep at The Iowa Clinic P.C.
TAYLOR ANDERSONTAYLOR ANDERSON
Surgical Coordinator at The Iowa Clinic P.C.Surgical Coordinator at The Iowa Clinic P.C.
Tayla SimmonsTayla Simmons
Revenue Cycle Specialist at The Iowa Clinic P.C.Revenue Cycle Specialist at The Iowa Clinic P.C.
Cain HansenCain Hansen
Security Supervisor at Allied Universal Security ServicesSecurity Supervisor at Allied Universal Security Services
William PerezWilliam Perez
Police Officer at Des Moines Police Dept.Police Officer at Des Moines Police Dept.