Jessica Northey
West Des Moines,Iowa
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Experience Representative
The Iowa Clinic P.C.
West Des Moines, IA
12.2023 - Current
- Coordinated communication between healthcare providers and patients to ensure clarity of information.
- Resolved patient inquiries efficiently, improving overall service quality and response times.
- Implemented feedback mechanisms to gather patient insights for continuous service improvement.
- Facilitated patient onboarding processes to enhance satisfaction and retention.
Preschool Teacher's Assistant
West Des Moines Community Schools
West Des Moines, IA
08.2021 - 05.2023
- Assisted lead teacher in developing and implementing engaging lesson plans for diverse learning styles.
- Supported classroom management by fostering a positive, inclusive environment for all students.
- Collaborated with educators to assess student progress and adapt instructional strategies accordingly.
- Prepared educational materials and resources to enhance hands-on learning experiences.
- Facilitated communication between parents and staff regarding student development and classroom activities.
- Monitored and documented individual student behavior to identify areas for improvement and support needs.
- Participated in professional development workshops to refine teaching techniques and stay current with best practices.
Medical Assistant
Onesite Health Diagnostics
Des Moines, IA
01.2018 - 02.2020
- Administered patient assessments and collected vital signs to support clinical staff.
- Coordinated patient flow and scheduling to optimize appointment efficiency.
- Managed electronic health records ensuring accuracy and confidentiality of patient information.
- Educated patients on treatment plans, medications, and preventive care to enhance compliance.
- Oversaw inventory management for medical supplies, reducing waste through efficient ordering processes.
- Developed training materials and mentored new staff on best practices in patient care procedures.
- Implemented quality control measures that improved overall service delivery within the clinic.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Daycare Teacher
2 For U Daycare
West Des Moines, IA
01.2015 - 01.2018
- Developed and implemented age-appropriate lesson plans to foster children's cognitive and social development.
- Facilitated daily activities and structured playtime to enhance children's creativity and physical skills.
- Monitored individual progress through observation and assessments, adjusting strategies as needed for improvement.
- Monitored individual progress through observation and assessments, adjusting strategies for improvement.
- Collaborated with parents to discuss child development, address concerns, and promote effective learning strategies at home.
- Trained and mentored new staff on classroom management techniques and educational best practices for young learners.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Coordinated special events and activities that encouraged family involvement and community engagement in the daycare program.
- Evaluated educational materials regularly to ensure alignment with developmental goals and updated curriculum standards.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained a tidy environment to comply with cleanliness and sanitation standards.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Gathered materials and resources to prepare for lessons and activities.
Education
Associate of Science - Early Childhood Education
Des Moines Area Community College
Ankeny, IA08-2022
High School Diploma -
CHARLES CITY HIGH SCHOOL
Charles City, IA05-1998
Diploma - MEDICAL ASSITANT OCCUPATIONAL SPECIALIST
Vatterott College
Des Moines, IA09-2012
EARLY CHILDHOOD EDUCATION - Early Childhood Education
Des Moines Area Community College
Ankeny, IA08-2005
Skills
- Telephone communication
- Insurance verification
- Medical terminology
- Healthcare software expertise
- Appointment scheduling
- Data entry proficiency
- Patient engagement
- Telephone skills
- Customer service
- Teamwork
- Problem-solving
- Multitasking Abilities
- Time management
- Attention to detail
- Calm and effective under pressure
- Punctual and hardworking
- Punctuality and reliability
- Attention to detail
- Calm and effective under pressure
- Multitasking Abilities
Certification
HIPPA CERTIFICATE
Timeline
Patient Experience Representative
The Iowa Clinic P.C.
12.2023 - Current
Preschool Teacher's Assistant
West Des Moines Community Schools
08.2021 - 05.2023
Medical Assistant
Onesite Health Diagnostics
01.2018 - 02.2020
Daycare Teacher
2 For U Daycare
01.2015 - 01.2018
Associate of Science - Early Childhood Education
Des Moines Area Community College
High School Diploma -
CHARLES CITY HIGH SCHOOL
Diploma - MEDICAL ASSITANT OCCUPATIONAL SPECIALIST
Vatterott College
EARLY CHILDHOOD EDUCATION - Early Childhood Education
Des Moines Area Community College