Summary
Overview
Work History
Education
Skills
Timeline
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Ayla Beaver

Knoxville,IA

Summary

Empathetic Patient Experience Representative known for productivity and efficiency in task completion. Skilled in patient communication, data management, and conflict resolution, ensuring smooth operations and positive outcomes. Excel using active listening, empathy, and problem-solving to enhance patient satisfaction and support healthcare team goals.

Overview

4
4
years of professional experience

Work History

Patient Experience Representative

The Iowa Clinic
DesMoines, IA
09.2025 - Current
  • Managed patient inquiries and concerns to improve satisfaction and resolve issues promptly.
  • Ensured timely scheduling and confirmation of patient appointments to support seamless clinic operations.
  • Coordinated appointment scheduling to streamline clinic workflow and reduce wait times.

Direct Support Professional

Christian Opportunity Center
Indianola, Iowa
08.2022 - 02.2025
  • Documented service records for clients, ensuring accurate tracking of care provided.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Promoted patient wellbeing through facilitation of engaging recreational activities.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Used approved crisis intervention techniques in emergency situations.
  • Maintained detailed records of services performed on clients.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Assisted individuals with personal care, meal preparation, and medication reminders to support daily living.

Education

High School Diploma -

Southeast Warren High School
Milo, IA

Skills

  • Appointment scheduling
  • Patient confidentiality
  • Insurance verification
  • Customer service
  • Telephone communication
  • Attention to detail
  • Conflict resolution
  • CPR certification

Timeline

Patient Experience Representative

The Iowa Clinic
09.2025 - Current

Direct Support Professional

Christian Opportunity Center
08.2022 - 02.2025

High School Diploma -

Southeast Warren High School

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Ayla Beaver