Jessica Jeanphilippe
Summary
Results-driven operations, hospitality, customer experience, and event management professional with 10+ years of leadership experience. Coordinated 30+ events, managed $40K–$82K in annual revenue, supervised teams of up to 15 employees, and consistently delivered exceptional client satisfaction. Recognized for operational excellence, team leadership, business development, and revenue growth.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
INDEPENDENT TRANSPORTATION PROFESSIONAL
UBER & LYFT
01.2019 - Current
- Achieved 4.99-star rating through exceptional customer service, earning 1,000+ compliments from satisfied passengers.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
EXECUTIVE COORDINATOR
LAVISH DECOR & DESIGNS
12.2016 - Current
- Coordinated 30+ successful events while maintaining exceptional client satisfaction.
- Supported annual revenue growth between $40K and $82K through effective client relations and event management.
- Managed vendor partnerships and logistics, streamlining onboarding, interviews, and office administration for efficient operations.
- Directed event operations, staffing, payroll, scheduling, invoicing, collections, recruiting, marketing, and client relations to ensure smooth execution and client satisfaction.
TECH APP DEVELOPER ADVISOR II
CONCENTRIX
10.2024 - 02.2025
- Troubleshot technical issues and managed enrollment processes on Apple platforms to support developers' workflows.
- Diagnosed and resolved technical issues to enhance user experience and satisfaction.
- Collaborated with teams to troubleshoot software and hardware problems effectively.
- Operated technical equipment to provide efficient support for customer service operations.
ASSISTANT STORE MANAGER
CASUAL MALE XL
04.2024 - 09.2024
- Managed inventory, labor, merchandising, and customer service to maintain store efficiency.
- Assisted in managing daily store operations, enhancing customer service experience.
- Trained and supervised staff on sales techniques and product knowledge.
- Collaborated with management to create promotional strategies, driving seasonal sales.
PLATINUM CARE & COLLECTIONS SPECIALIST
AMERICAN EXPRESS
04.2022 - 05.2023
- Managed customer accounts to ensure timely payments and reduce delinquencies.
- Oversaw premium accounts, resolving disputes and managing billing, retention, and payment solutions.
- Communicated effectively with clients to resolve payment disputes and inquiries.
- Analyzed account data to identify trends in payment behaviors and risks.
TEAM LEAD, CUSTOMER RETENTION
AT&T
12.2018 - 07.2021
- Led customer retention initiatives, coaching team members to enhance customer satisfaction.
- Resolved escalated concerns, fostering stronger customer loyalty.
- Led team operations and coordinated daily tasks for improved efficiency.
- Mentored junior staff and provided training on company protocols and systems.
- Managed project timelines and ensured alignment with organizational goals.
Education
Patient Care Technician -
Florida Career College
Lauderdale Lakes, FL 07.2019 - 09.2020
Hospitality & Tourism Management -
Florida Atlantic University
Boca Raton, FL 03.2020 - 04.2020
Northeast High School
Oakland Park, FLSkills
- Logistics Coordination
- CRM Systems
- Operations Management
- Revenue Management
- Client Relations
- CRM Systems
- Excel
- Microsoft Office
- POS & OPUS
- Team Leadership
- POS & OPUS
Certification
Tourism & Management Certificate
Accomplishments
- 30+ Events Coordinated
- $82K Revenue Managed
- 15 Team Members Supervised
- 4.99 Uber/Lyft Rating
- 1000+ Compliments
Languages
- Haitian Creole
- English
- Haitian Creole
Timeline
TECH APP DEVELOPER ADVISOR II
CONCENTRIX
10.2024 - 02.2025
ASSISTANT STORE MANAGER
CASUAL MALE XL
04.2024 - 09.2024
PLATINUM CARE & COLLECTIONS SPECIALIST
AMERICAN EXPRESS
04.2022 - 05.2023
Hospitality & Tourism Management -
Florida Atlantic University
03.2020 - 04.2020
Patient Care Technician -
Florida Career College
07.2019 - 09.2020
INDEPENDENT TRANSPORTATION PROFESSIONAL
UBER & LYFT
01.2019 - Current
TEAM LEAD, CUSTOMER RETENTION
AT&T
12.2018 - 07.2021
EXECUTIVE COORDINATOR
LAVISH DECOR & DESIGNS
12.2016 - Current
Northeast High School