Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jessica Jenkins

Representative
Brooklyn,NY

Summary

Reliable employee seeking customer service position. Offering excellent communication and good judgment.

Results-focused customer service dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Overview

8
8
years of professional experience
1
1
year of post-secondary education

Work History

Security Guard

Lasi Security Company
Brooklyn, NY
01.2018 - 01.2019
  • Oversaw entry and exit of up to Number employees and visitors daily.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.

Beautician

Self Employed Services
Brooklyn , NY
06.2014 - 12.2017
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Researched latest trends in hair and makeup to stay updated on color, style and technique.
  • Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.

Home Health Aide

Best Choice Home Health Care
Brooklyn, NY
09.2011 - 01.2013
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Assisted disabled clients to support independence and well-being.
  • Provided transportation and appointments management.
  • Administered prescribed medications under direction of physician.

Sales Associate

Old Navy
Brooklyn, NY
04.2006 - 12.2007
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Recommended accessories and complementary purchases to boost revenue.
  • Engaged with customers to build rapport and loyalty.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Solved customer challenges by offering relevant products and services.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.

Education

Paul Robeson High School For Human Services
New York
09.2003 - 03.2004

Sheepshead Bay High School
3000 Avenue X
09.2005 - 06.2006

Skills

Esthetics

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Timeline

Security Guard

Lasi Security Company
01.2018 - 01.2019

Beautician

Self Employed Services
06.2014 - 12.2017

Home Health Aide

Best Choice Home Health Care
09.2011 - 01.2013

Sales Associate

Old Navy
04.2006 - 12.2007

Sheepshead Bay High School
09.2005 - 06.2006

Paul Robeson High School For Human Services
09.2003 - 03.2004

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