Jessica Jenkins
Representative
Brooklyn,NY
Summary
Reliable employee seeking customer service position. Offering excellent communication and good judgment.
Results-focused customer service dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Security Guard
Lasi Security Company
Brooklyn, NY
01.2018 - 01.2019
- Oversaw entry and exit of up to Number employees and visitors daily.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Beautician
Self Employed Services
Brooklyn , NY
06.2014 - 12.2017
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.
Home Health Aide
Best Choice Home Health Care
Brooklyn, NY
09.2011 - 01.2013
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Provided transportation and appointments management.
- Administered prescribed medications under direction of physician.
Sales Associate
Old Navy
Brooklyn, NY
04.2006 - 12.2007
- Helped customers locate products and checked store system for merchandise at other sites.
- Recommended accessories and complementary purchases to boost revenue.
- Engaged with customers to build rapport and loyalty.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Increased sales by offering advice on purchases and promoting additional products.
- Solved customer challenges by offering relevant products and services.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
Education
Paul Robeson High School For Human Services
New York 09.2003 - 03.2004
Sheepshead Bay High School
3000 Avenue X 09.2005 - 06.2006
Skills
Esthetics
Sales expertise
Bleaching, dyeing and tinting
Hair conditioning and styling
Clear communication
Wig cleaning and styling
Customer consultation
Relationship building and management
Appointment Scheduling
Hairstyles understanding
Timeline
Security Guard
Lasi Security Company
01.2018 - 01.2019
Beautician
Self Employed Services
06.2014 - 12.2017
Home Health Aide
Best Choice Home Health Care
09.2011 - 01.2013
Sales Associate
Old Navy
04.2006 - 12.2007
Sheepshead Bay High School
09.2005 - 06.2006
Paul Robeson High School For Human Services
09.2003 - 03.2004