Brianna Hernanez
Westminster,CA
Summary
Dedicated skincare professional with extensive experience in delivering a wide range of services, including facials, peels, and waxing. A strong client-focused approach fosters the development of personalized treatment plans that address unique individual needs. Expertise in the latest skincare products and techniques enhances service quality, driving client satisfaction and loyalty. Committed to ongoing education and skill refinement to remain at the forefront of industry trends.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Wax Specialist
EUROPEAN WAX CENTER
07.2025 - Current
- Delivered exceptional waxing services, ensuring client satisfaction and comfort throughout procedures.
- Educated clients on aftercare practices to enhance results and maintain skin health.
- Maintained cleanliness and organization of work area, adhering to safety and sanitation protocols.
- Developed customized waxing plans based on individual client needs and skin types.
Sales Lead / Retail Integration Specialist
T-Mobile
03.2019 - 02.2025
- Led team in achieving sales targets through effective coaching and performance management.
- Developed and implemented strategic sales initiatives to enhance customer engagement and satisfaction.
- Enhanced reporting systems to track sales performance and inform strategic decision-making processes.
- Mentored junior sales associates, fostering skill development and promoting a collaborative team environment.
Receptionist
Massage Envy
01.2022 - 01.2023
- Provided friendly and professional front-desk support, creating a welcoming environment for clients.
- Scheduled and managed client appointments, ensuring seamless coordination with massage therapists.
- Processed payments, membership sign-ups, and promotional offers, contributing to business growth.
- Answered inquiries regarding services and products, enhancing customer engagement and satisfaction.
- Maintained cleanliness and organization of reception and waiting areas.
- Assisted in resolving customer concerns and provided guidance on service options.
Beauty and Cosmetic Consultant
Macy’s
06.2016 - 08.2019
- Provided personalized beauty consultations, assessing customer needs and recommending appropriate products.
- Built and maintained strong relationships with customers, leading to increased sales and repeat business.
- Demonstrated expert knowledge of beauty and skincare products, educating clients on usage and benefits.
- Assisted in the organization and execution of promotional events to enhance brand visibility and drive sales.
- Processed transactions, managed returns, and maintained accurate financial records.
- Maintained and restocked inventory, ensuring an organized and visually appealing sales floor.
- Attended training sessions and brand-sponsored seminars to stay updated on the latest beauty trends and techniques.
- Worked collaboratively with team members to achieve sales goals and improve overall department performance.
- Provided makeup applications and skincare advice to enhance customer experience and boost product sales.
Education
Associate’s Degree - Esthetics
Golden West College
Huntington Beach, CA05.2025
Skills
- Proficient in customer engagement
- Proficient in Brazilian bikini waxing methods
- Ingrown hair management
- Ensuring cleanliness protocols
- Regulatory compliance and risk assessment
- California licensed esthetician
- Facial esthetics
- Advanced esthetics
- Esthetics
- Cross-selling techniques
- Sales pipeline development
- Sales planning
- High-frequency machine use
- Extractions and pore cleansing
- Multitasking and organization
Certification
- Barbicide Certified - May 2025
- Dermalogica Product Training - May 2025
Languages
Spanish
Professional Working
Timeline
Wax Specialist
EUROPEAN WAX CENTER
07.2025 - Current
Receptionist
Massage Envy
01.2022 - 01.2023
Sales Lead / Retail Integration Specialist
T-Mobile
03.2019 - 02.2025
Beauty and Cosmetic Consultant
Macy’s
06.2016 - 08.2019
Associate’s Degree - Esthetics
Golden West College