Alyssa Collins
Sacramento,CA
Summary
Talented professional with keen eye for detail, adept in speed waxing. Experienced in providing high-end services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations.
Overview
5
5
years of professional experience
Work History
Wax Specialist
European Wax Center
12.2023 - 06.2024
- Efficiently performing speed waxing such as brazilians between 10-15 minutes
- Performed skin assessments to determine appropriate products and wax types for individual client needs.
- Maintained strict adherence to sanitation guidelines, promoting a safe and hygienic environment.
- Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
- Consistently met appointment scheduling requirements, ensuring timely services for all clients.
- Fostered a comfortable atmosphere for clients by engaging in friendly conversation while respecting personal boundaries.
- Performed full body waxing daily on various bodies using hard waxes
Patient Access Representative
Sacramemento Native American Health Center
12.2022 - 12.2023
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Managed all calls and appointment scheduling for the following departments: Medical, Dental, Chiropractic, Behavior Health, Assistance Programs, Referrals, and more
- Communicated directly with doctors offices and pharmacies
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Developed proficiency in various healthcare software programs such as Next GEN for accurate documentation of patient encounters and streamlined workflows within the department.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
Warehouse Order Picker
Core-Mark
06.2021 - 12.2022
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Moved totes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Keeping up with an average pick goal of 150+ items hourly
- Upheld quality standards by inspecting products during the order picking process, ensuring only undamaged items reach customers.
- Contributed to warehouse cleanliness by regularly disposing of waste materials and maintaining orderly workstations.
- Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Maintained a safe working environment by adhering to OSHA guidelines and proper use of personal protective equipment.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Stocked designated items on shelves, end caps and displays.
Call Center Representative
Covered California
05.2020 - 06.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Learned and maintained in-depth understanding of insurance and service information to offer knowledgeable and educated responses to diverse customer questions.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Communicating and submitting applications directly to the county
- Assessed customer needs and recommended suitable insurance policies.
- Reduced claim processing time by collaborating closely with team members to ensure prompt communication between departments.
- Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
Lead Professional House Cleaner
Janets Cleaning Service
06.2019 - 02.2020
- Assisted realtors in preparing for their open houses by providing specialized deep-cleaning services as needed.
- Increased overall team productivity by effectively delegating tasks and setting clear expectations for performance goals.
- Improved customer retention rates by building strong relationships with clients based on trust and reliability.
- Cleaning 2 through 4 story houses in less than 3 hours
- Knowledge of chemical safety and wearing proper PPE
- Thoroughly dusting and cleaning every inch of each house
Education
Esthetics License - Esthetics
Cosmo Beauty Academy
Sacramento, CA11.2022
High School Diploma -
Menchville High School
Newport News, VA06.2019
Skills
- Hygiene and Cleanliness
- Professionalism and Ethics
- Client consultation
- Appointment Scheduling
- Sales and Upselling
- Brazilian Bikini wax trained
- Strip waxing
- Strong customer service
- Post-Wax Care
- Ingrown Hair Prevention
- Maintaining supplies
- Expert Waxing Techniques
- Hair Growth Patterns
- Discomfort Minimization
- Advanced hair removal trained
- Wax Temperature Control
- Time Management
- Multitasking
- Excellent Communication
- Organizational Skills
- Customer Consultation
- Self Motivation
- Eyebrow Shaping
- Waxing treatments
- Facial Hair Removal
- Tool, Equipment, and Surface Sanitizing
- Product Knowledge
- Adaptability
- Professionalism
- Schedule Management
- Goal Setting
- Product Sales
- Resolving issues
- Answering questions
- Communicating with clients
- Proficient in NextGen
- Performance monitoring
- Training experience
- Inbound phone calls
- Customer Service
- Call Center Customer Service
- Quality Control
- Logging call information
- Restroom maintenance
- Efficient Cleaning Techniques
- Safety Compliance
- Chemical Handling
Berodin full body wax training
Berodin Wax Training is a comprehensive four-day program designed to equip aesthetic professionals with the skills and knowledge needed for efficient and detailed hair removal across the entire body. This training focuses on mastering the use of Berodin's high-quality wax products, renowned for their gentle yet effective performance. Participants will learn techniques that ensure minimal discomfort for clients while delivering smooth, long-lasting results. By the end of the course, attendees will have the confidence to provide full-body waxing services, from facial and underarm waxing to more complex areas such as the bikini line and legs.
Timeline
Wax Specialist
European Wax Center
12.2023 - 06.2024
Patient Access Representative
Sacramemento Native American Health Center
12.2022 - 12.2023
Warehouse Order Picker
Core-Mark
06.2021 - 12.2022
Call Center Representative
Covered California
05.2020 - 06.2021
Lead Professional House Cleaner
Janets Cleaning Service
06.2019 - 02.2020
Esthetics License - Esthetics
Cosmo Beauty Academy
High School Diploma -
Menchville High School
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